Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Our Quality Assurance team is a vital component of our organisation, responsible for ensuring adherence to scripts, standard operating procedures (SOPs), and regulatory disclosure requirements across various areas of our business. The team plays a crucial role in maintaining high-quality standards and providing valuable feedback to improve call quality and customer experience.
We’re looking for someone to join us as a Quality Advisor. This role will best suit someone who is passionate about doing things right and helping to support people to develop and grow to join our team of Quality Assurance experts.
If you have gained experience working in an insurance or financial services environment, we are particularly keen to hear from you.
Using sound judgement, industry expertise and a proven track record in compliance; we need you to keep us on track!
You will be working with a dedicated, professional and assertive team to monitor, validate and verify audits conducted, providing accurate, constructive feedback to colleagues.
How you'll make an impact
* Using your experience in insurance and quality to ensure the risks presented to our business are mitigated by giving feedback and identifying trends in audits.
* Building relationships with key stakeholders within the business and providing feedback on trends and areas of risk.
* Conducting accurate audits in line with our monitoring requirements.
* Verifying an agreed sample of all files/calls audited to ensure accuracy and consistency of marking and working with offshore auditors to ensure standards are maintained.
* Reporting on branch audit results, providing feedback to team members and developing remedial action plans to address findings. Recognising any significant risks to the business and highlighting as appropriate.
* Supporting with project work and helping to build a strong platform for implementing change and consistency.
* Keeping up to date with industry knowledge to ensure appropriate proficiency levels are maintained, especially Financial Conduct Authority compliance requirements.
About You
* Previous experience working with a QA role is ideal.
* Insurance or financial services sector experience preferable.
* Educated to GCSE standard or equivalent, having or working towards CII/ Dip CII. With a deep knowledge of the principles of Quality Assurance.
* Strong working knowledge of current compliance practices and techniques, detailed accuracy of retail conduct risk outcomes.
* A full grasp of business processes with the ability to offer solutions; along with a proven record working to targets within a regulated, measurable framework.
* Ability to build strong and credible relationships with key partners and team members. Excellent interpersonal skills, strong team leadership, happy to motivate and develop staff.
* Can recognise potential risks and seek advice if needed.
* Good organisational skills for forward planning and a strong awareness of ethics and integrity in customer focus.
* MS office proficiency.
* Eligible to work in the UK.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
* Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
* Defined contribution pension scheme, which Gallagher will also contribute to.
* Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
* Income protection, we’ll cover up to 50% of your annual income, with options to top up.
* Health cash plan or Private medical insurance.
Other benefits include:
* Three fully paid volunteering days per year.
* Employee Stock Purchase plan, offering company shares at a discount.
* Share incentive plan, HMRC approved, tax effective, stock purchase plan.
* Critical illness cover.
* Discounted gym membership, with over 3,000 gyms nationally.
* Season ticket loan.
* Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
* Emergency back-up family care.
* And many more…
#J-18808-Ljbffr