The Lydney Practice (part of GDOC Ltd) has a vacancy for a part-time Receptionist to join our friendly and experienced reception team.
As part of our large Practice team at Lydney, consisting of 5 established GPs, a nursing team, a dispensary team, a pharmacist, a pharmacy technician, an ANP, a GPA, a care-coordinator, and an admin team, you will work together to maintain a high-quality reception service.
We are looking for a flexible team member who can cover receptionist shifts for 12 hours on Tuesday & Thursday.
Closing date: 24 January 2024
Main duties of the job
Candidates should have excellent customer service skills and experience working with computers. This is a very busy environment where teamwork, multi-tasking, flexibility, and attention to detail are essential. We are a friendly, supportive team, and full training will be given to the successful applicant.
About us
GDOC LTD is owned by all the GP Practices in Gloucestershire; the Practices are our shareholders. We operate on a not-for-profit basis: any profits are redistributed into primary care in Gloucestershire.
We are a limited company run by a Board of Directors who are experienced local GPs. We run a registered practice for 9,500 patients at Gloucester Health Access Centre and its branch surgery, Matson Lane and Partners in Health (12,400). Since January 2021, we have also run The Lydney Practice, in the beautiful Forest of Dean, which has about 8,300 patients.
Our Countywide services include:
1. The enhanced Access Service, which provides GP Appointments in Gloucester and Cheltenham at weekends.
2. The Covid Virtual Ward: we monitor oxygen readings from people diagnosed with Covid, to ensure that they get help if their oxygen levels start to fall. So far, we have cared for over 2000 patients.
3. We provide over 17,000 primary care appointments each year at Gloucester Health Access Centre for patients who may need to be seen the same day when their own practice is already full, or who do not have a registered GP. GHAC is open 8am to 8pm, 365 days a year.
Lydney Practice website: https://www.lydneypractice.nhs.uk
Job responsibilities
Job Responsibilities:
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
* Ensure total familiarity with the computerised appointments system.
* Deal with all general enquiries, explain procedures, and make new and follow-up appointments.
* Using your own judgment and communication skills, ensure that patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner.
* Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
* Ensure that all new patients are registered onto the computer system promptly and accurately.
* Ensure familiarity with the procedures for management of the computerised and written patient records, entering patient information on to the computer as required.
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
* Prepare all paperwork necessary for surgeries and clinics.
* Ensure adherence to all relevant procedures and policies.
* Provide additional cover for holidays and sickness and have flexibility with rota arrangements.
Person Specification
Qualifications
* Good general education including Maths and English at GCSE level or equivalent.
* Computer literate, although full training will be given.
* GCSE in Maths and English - grade 4/C or above.
Experience
* Experience of working in an office or reception setting.
* Experience of working with the general public.
* Experience of working in a team environment.
* Experience of working in a GP practice.
* Experience of working in a Healthcare setting.
Skills
* Good communication skills.
* Clear polite telephone manner.
* Ability to work as a team member.
* Ability to follow and learn procedures.
Personal Qualities
* Polite & confident.
* Flexible & willing to help.
* High levels of integrity and confidentiality.
* Ability to work in a busy environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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