At Stafforce, client relationships are our top priority. We're looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.
Objectives of this role
Serve as the main point of contact in all matters related to client concerns and recruitment needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with our sales team to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our service offerings to better up-sell and cross-sell to clients
Responsibilities
Handle inquiries and requests from clients and address their recruitment needs
Stay on top of accounts, making sure we maintain high levels of satisfaction and fulfil all their requirements
Meet regularly with clients to discuss progress and any future planned requirements
Generate progress reports for clients and senior leaders within the organisation
Identify up-sell, cross-sell, and communicate with the sales team regularly
Do payroll for our workers making sure to keep to...