Job Summary
Gleneagles is looking for a highly motivated Director of Front of House Operations to join our team and take charge of our Front of House operations.
In this role, you will be responsible for overseeing the day-to-day operations of the Front of House team, ensuring that every guest interaction is positive and memorable.
Our ideal candidate will have a proven track record in delivering exceptional customer service and a strong background in leading high-performing teams.
Key Responsibilities:
* Oversee the Front of House team, ensuring every guest interaction is seamless and exceeds expectations.
* Manage the development of innovative amenities and touchpoints to elevate guest experiences.
* Train and motivate the team, continuously seeking opportunities for service improvements.
Requirements:
* Proven experience in a similar Front of House leadership role with a history of delivering outstanding customer service.
* Knowledge of Opera Cloud and Hotsos is advantageous.
* A solutions-focused approach and ability to build long-lasting relationships based on trust and warmth.
What We Offer:
* A competitive salary of £68,000 per annum, reflecting the importance of this role in delivering exceptional guest experiences.
* 30 days holiday (increasing with service).
* Seasonal parties and social events.
* 50% discount on Food & Beverage, Spa, and Golf Driving Range access.