Under new management since February 2024, The Fleece at Ruleholme is a traditional country inn that marries rural charm and comfort with luxury, decadence, and unrivalled quality. We source the very finest local produce and prepare all dishes from scratch.
A unique opportunity has arisen, and we are looking for a talented and passionate Receptionist to join our Front of House team and support our current friendly staff. The opportunity is within our Country Hotel with 23 rooms in Cumbria, a 120-seater Gastro Pub, a 40-seater restaurant, and a 180-seater function suite, all finished to a very high standard with an expectation of 4 red stars and 2 rosettes in the Pub, and 3/4 in the restaurant.
Responsibilities:
* Providing outstanding customer service to our guests and customers
* Managing reservations and checking in/out procedures
* Keeping the reception area clean, tidy, and to high standards
* Reporting to Duty Managers
* Liaising with Housekeeping and other departments
* Answering queries by email and phone
* Cash handling
* Carrying out any additional reception tasks and cleaning duties
* Providing occasional assistance in other departments such as the Front of House team in the restaurant and bar
Shift Patterns:
As we are open 24 hours a day and 7 days a week, availability from Monday to Sunday is required. Full and part-time positions are available. The shift patterns can be between 07:00 and 23:00. Please be aware you may be expected to work on Bank and Public Holidays, which includes Christmas shifts.
Rate of Pay: This position starts at £11.50 per hour.
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