Customer Service Team Member
We are looking for a motivated and enthusiastic Customer Service Team Member to join our team at Ocado Logistics.
About the Role
As a Customer Service Team Member, you will play a vital role in delivering top quality products on time and in an efficient manner. You will be responsible for interacting with customers, answering their queries, and resolving any issues that may arise.
Key Responsibilities
* Deliver products to customers on time and in good condition.
* Interact with customers, answer their queries, and resolve any issues that may arise.
* Maintain a safe and clean working environment.
Requirements
* You must have a valid full UK or EU driving licence.
* You must have a minimum of 6 months' driving experience.
* You must not have more than 6 penalty points on your licence.
* You must not have any driving disqualifications in the past 5 years.
* You must be over 18 years old.
Working Hours
As a Customer Service Team Member, you will work a variety of shifts, including evenings and weekends. Your working hours will include:
* Monday to Saturday (Basic Rate): £12.74 per hour
* Evening Premium (from 6pm): £1.12 per hour
* Sunday Day Premium: £1.27 per hour
* Sunday Evening Premium: £2.51 per hour
* Overtime rate Monday to Saturday (Day Shift): £15.93 per hour
* Overtime rate Monday to Saturday (Evening Shift): £17.33 per hour
Contract Details
The position is permanent, with a contracted 40-hour week, including paid breaks. You will be required to work any 5 days out of 7, and will be provided with further information during pre-boarding.
What We Offer
We offer a competitive salary and a range of benefits, including:
* A company pension scheme with up to 7% matched contributions after just 3 months.
* An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents.
* Hundreds of high street shopping, entertainment, and restaurant discounts.
* Life insurance coverage from day one of employment.
* 15% off your weekly shop.
* Loads more voluntary benefits such as dental and travel insurance at a discounted price.
* Career progression opportunities.
How to Apply
If you are a motivated and enthusiastic individual who is passionate about delivering excellent customer service, we would love to hear from you. Please submit your application online, and our friendly recruitment team will be in touch to conduct an Online Licence Check and Right to Work Checks.