Yate
£ - £ per annum
37.5hrs per week
June 04
Our client that has been established for nearly 20 years are seeking systems support technician with experience gained in IT support and troubleshooting. You will install, configure, update IT systems, as well as provide user support and training. You should be self-motivated, a problem-solver, and a team player. This is a great opportunity to enhance your skills and career in a dynamic and diverse organisation. Description
LOCATION: YATE
PERMANENT
WORKING HOURS: 8.45am – 5.00pm (37.5 hours per week)
* Option to work from home on Mondays and Fridays once training period is complete.
SALARY: £30, - £32, per annum (plus bonus after 6 months up to 10% of salary PA)
PLUS Company Car OR Car Allowance, Bonus Scheme
Life Assurance, Health Plan and Critical Illness Cover
Yate Office:
Vacancy - Systems & Support Engineer
Our client that has been established for nearly 20 years are seeking systems support technician with experience gained in IT support and troubleshooting. You will install, configure, update IT systems, as well as provide user support and training. You should be self-motivated, a problem-solver, and a team player. This is a great opportunity to enhance your skills and career in a dynamic and diverse organisation.
Responsibilities
Overall, Purpose of Job:
•Install, commission, validate and provide upgrades of computer systems for new and existing customers.
•Technical IT support for current and potential computer system customers.
•Provide helpdesk support for bespoke software solutions.
•Contribute to the overall success of the business in line with agreed company targets and objectives.
Responsibilities:
Technical/Helpdesk
•Install, commission, validate and provide upgrades of computer systems and hardware solutions for new customers.
•Configure hardware for new customer installs.
•Review, update and resolve outstanding tickets logged directly with the helpdesk.
•Provide helpdesk support and assist with subsequent call management.
•Provide first and second line technical support.
•Liaise with 3rd party support organisations to resolve tickets if they cannot be resolved internally.
•Manage client communications through different support methods (telephone, email, Zendesk and remote access tools).
•Conduct site surveys establishing the customers system and IT infrastructure requirements.
System Maintenance
•Provide upgrades of existing customer computer systems and software.
Formal IT qualification (HNC, HND, Degree or IT qualification equivalent).
•Windows Server knowledge and experience (,,, knowledge and experience)
•Windows Desktop operating systems knowledge and experience (XP, 7 and 10 Desktop)
•Knowledge of Symantec Backup Exec (or equivalent).
•Experience of Microsoft Azure cloud services.
•Knowledge of Ms Office Administration including Sharepoint, Teams and OneDrive.
•Helpdesk experience (Zendesk preferred).
•Experience using Remote Support applications (Gotoassist, Teamviewer, Teams or equivalent)
•Experience offering Hardware/Software support including mobile devices.
•Knowledge of Windows networking architecture and setup.
•Experience of Active Directory.
•Excellent communication skills – verbal and written.
•Self-motivation and the ability to work both independently and as part of a team.
•Problem-solving and analytical skills.
•Must hold a current driving licence.
Hours of work
1. Monday: 08:45 - 17:00
2. Tuesday: 08:45 - 17:00
3. Wednesday: 08:45 - 17:00
4. Thursday: 08:45 - 17:00
5. Friday: 08:45 - 17:00
ESS EMPLOYMENT work with clients and candidate from a range of disciplines and place people in permanent, contract and temporary roles.