Job summary 18.75 Hours Per Week An exciting opportunity has arisen to join the Learning Disability and Autism Programme (LDAP) as a Keyworker Coordinator/ Business Support Lead. Our team is hosted within the CAMHS Neurodiversity Pathway, meaning you will join and contribute to an established team who support Children and Young People. We are looking for a motivated person who can provide comprehensive administration support to the LDAP Team and line management/ supervision to other administrative team members. The role will require you to be flexible to meet the needs of the team, have the ability to work on your own initiative, prioritise your work load and meeting deadlines whilst maintaining high standard. You should be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in your role. This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility. Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity. All Livewell staff are expected to be able and willing to work across a 7 day service. Main duties of the job The post will require you to provide a range of administrative support to the team to support them in conducting their clinical duties. You should possess excellent written and verbal communication skills in addition to a clear understanding of patient confidentiality. You must have good working knowledge of IT packages and the ability to support and work effectively with a team and other professionals. At times, you will be required to support with the collation of data to support the development of the service. This role sits within the CAMHS Neurodiversity Pathway admin team and will require the post holder to provide line management and supervisory support for other administrative staff within the team About us Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs. As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve. We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives. We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation. Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert. Date posted 23 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year pa, pro-rata Contract Permanent Working pattern Part-time, Job share, Flexible working Reference number B9832-2024-AC-1790 Job locations 200 Mount Gould Road Mount Gould Plymouth Devon PL4 7PY Job description Job responsibilities Dimensions and Context of Role The Keyworker Co-coordinator will work alongside the Clinical Team Managers to ensure the effective implementation of the Key Worker Program, an NHSE/I funded pilot to improve outcomes for CYP with Learning Disabilities and/or Autism. The post holder will lead on the implementation and evaluation of the project and will be responsible for the administrative tasks for the clinical staff through effective organisation and co-ordination. The post holder will collate and report the clinical data and KPIs required, offer project lead/business support to the Clinical Team Managers through coordinating action plans, supporting the implementation of governance processes, collating performance data and supporting the team in the development and operational effectiveness of the service. They will support the clinical team to assist in tasks which impact on the effective running of the service that might prevent them from undertaking their clinical duties. These tasks will include maintaining the Dynamic Support Register, coordinating clinical meetings and appointments. The coordinator will manage new referrals, assisting in the process to determine whether the CYP meets the criteria for the keyworker and co-ordinate the team to run efficiently. This will require excellent communication skills and the ability to form good working relationships between agencies. The Keyworker Co-Ordinator role will sit within the CAMHS Admin team and therefore have line management and supervisory duty for other administrative staff within the service. Key Tasks and Responsibilities of the Post To assist the Clinical Team Managers in the management of the Keyworker program by offering project lead and business support. This will involve undertaking tasks to operationalise the team. To support governance, performance and reporting processes. To collate the relevant information required in a format that can be presented to stakeholders. Managing communication on behalf of the team, taking referral information, coordinating the teams clinical activity, arranging multi-agency meetings, co-ordinate and facilitate the writing of clinical reports/letters and onward referrals. Assisting with the management of the Dynamic Support Register (DSR) with the designated lead. This will involve keeping it up to date, reporting the relevant information for monitoring purposes and ensure that there is oversight of all the CYP open to the team. To provide line management and supervision to administrative staff within the CAMHS Admin team, ensuring staff are supported and are up to date with mandatory training, induction, including probationary periods and annual appraisals. In addition, the coordinator will undertake the administrative tasks for the team. This will include managing incoming calls, typing where required and will support the clinical team completing tasks that free up time to care. The coordinator will be expected to demonstrate excellent and supportive customer care during any call, particularly when assisting with the needs of families who contact the team and other multi-agency professionals. The worker will ensure that quality and performance monitoring data collated and available monthly. The coordinator will be expected to attend meetings relating to the keyworker service, book rooms, prepare agendas and complete minutes as requested. The coordinator will form a good working relationship with our co production colleagues in Devon, linking in when required. The coordinator will assist in service changes, training and development of others. To know how to report accidents and untoward incidents and to do so promptly. To obtain knowledge of Trust policies, procedures and practices and carry out duties in accordance with them. To be aware of legal issues and have an understanding of the Mental Health Act, Mental Capacity Act and Transforming Care. The coordinator will ensure that quality monitoring for the team is delegated and carried out as required. The coordinator will be able to access staffing information for the team and be able to maintain e-roster. To be willing to participate actively in appropriate in-service training programs which the managers believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels. Undertake specific responsibilities designated by the Clinical Team Managers. To undertake mandatory and other training as directed by the Trust. To participate in continuing role / personal development using the appraisal system. Job description Job responsibilities Dimensions and Context of Role The Keyworker Co-coordinator will work alongside the Clinical Team Managers to ensure the effective implementation of the Key Worker Program, an NHSE/I funded pilot to improve outcomes for CYP with Learning Disabilities and/or Autism. The post holder will lead on the implementation and evaluation of the project and will be responsible for the administrative tasks for the clinical staff through effective organisation and co-ordination. The post holder will collate and report the clinical data and KPIs required, offer project lead/business support to the Clinical Team Managers through coordinating action plans, supporting the implementation of governance processes, collating performance data and supporting the team in the development and operational effectiveness of the service. They will support the clinical team to assist in tasks which impact on the effective running of the service that might prevent them from undertaking their clinical duties. These tasks will include maintaining the Dynamic Support Register, coordinating clinical meetings and appointments. The coordinator will manage new referrals, assisting in the process to determine whether the CYP meets the criteria for the keyworker and co-ordinate the team to run efficiently. This will require excellent communication skills and the ability to form good working relationships between agencies. The Keyworker Co-Ordinator role will sit within the CAMHS Admin team and therefore have line management and supervisory duty for other administrative staff within the service. Key Tasks and Responsibilities of the Post To assist the Clinical Team Managers in the management of the Keyworker program by offering project lead and business support. This will involve undertaking tasks to operationalise the team. To support governance, performance and reporting processes. To collate the relevant information required in a format that can be presented to stakeholders. Managing communication on behalf of the team, taking referral information, coordinating the teams clinical activity, arranging multi-agency meetings, co-ordinate and facilitate the writing of clinical reports/letters and onward referrals. Assisting with the management of the Dynamic Support Register (DSR) with the designated lead. This will involve keeping it up to date, reporting the relevant information for monitoring purposes and ensure that there is oversight of all the CYP open to the team. To provide line management and supervision to administrative staff within the CAMHS Admin team, ensuring staff are supported and are up to date with mandatory training, induction, including probationary periods and annual appraisals. In addition, the coordinator will undertake the administrative tasks for the team. This will include managing incoming calls, typing where required and will support the clinical team completing tasks that free up time to care. The coordinator will be expected to demonstrate excellent and supportive customer care during any call, particularly when assisting with the needs of families who contact the team and other multi-agency professionals. The worker will ensure that quality and performance monitoring data collated and available monthly. The coordinator will be expected to attend meetings relating to the keyworker service, book rooms, prepare agendas and complete minutes as requested. The coordinator will form a good working relationship with our co production colleagues in Devon, linking in when required. The coordinator will assist in service changes, training and development of others. To know how to report accidents and untoward incidents and to do so promptly. To obtain knowledge of Trust policies, procedures and practices and carry out duties in accordance with them. To be aware of legal issues and have an understanding of the Mental Health Act, Mental Capacity Act and Transforming Care. The coordinator will ensure that quality monitoring for the team is delegated and carried out as required. The coordinator will be able to access staffing information for the team and be able to maintain e-roster. To be willing to participate actively in appropriate in-service training programs which the managers believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels. Undertake specific responsibilities designated by the Clinical Team Managers. To undertake mandatory and other training as directed by the Trust. To participate in continuing role / personal development using the appraisal system. Person Specification Qualifications Essential NVQ 4 in care or any comparative Health & Social Care qualification Desirable Level 4 project management qualification (or willingness to undertake) Project Management experience Knowledge and Skills Essential Qualifications in Maths and English Good communication skills (written and verbal) Can understand and communicate factual information Excellent interpersonal skills Good IT skills and the ability to learn new systems Ability to prioritise workload with supervision Must have a positive / helpful and professional attitude Remain calm under pressure Demonstrate a positive attitude towards diversity and supporting individuals from ethnic minority groups. Flexibility of approach Motivated, Empathetic, Reliable person Confidence in dealing with patients Ability to work in stressful conditions Ability to work as part of a team Can demonstrate practical skills to others De-escalation and negotiation skills Ability to liaise with health care professionals Able to engage and support patients, their families and carers A keenness to make a positive contribution to improving the quality of life for people with Learning Disabilities and or Autism problems (LDAP) Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities Desirable CPA competencies Mental Health Act and Mental Capacity Act knowledge and/or training. SystmOne ability to use. Experience Essential Previous experience in delivering care to those who have been diagnosed with Autism and/or Learning Disability and Mental Health issues. Experience in working within a multi- disciplinary setting. 2 years at Band 3 or equivalent. Line managing junior staff Desirable Experience in care settings supporting people with a diagnosis of Learning Disability and/or autism Line Management experience/appraisal Person Specification Qualifications Essential NVQ 4 in care or any comparative Health & Social Care qualification Desirable Level 4 project management qualification (or willingness to undertake) Project Management experience Knowledge and Skills Essential Qualifications in Maths and English Good communication skills (written and verbal) Can understand and communicate factual information Excellent interpersonal skills Good IT skills and the ability to learn new systems Ability to prioritise workload with supervision Must have a positive / helpful and professional attitude Remain calm under pressure Demonstrate a positive attitude towards diversity and supporting individuals from ethnic minority groups. Flexibility of approach Motivated, Empathetic, Reliable person Confidence in dealing with patients Ability to work in stressful conditions Ability to work as part of a team Can demonstrate practical skills to others De-escalation and negotiation skills Ability to liaise with health care professionals Able to engage and support patients, their families and carers A keenness to make a positive contribution to improving the quality of life for people with Learning Disabilities and or Autism problems (LDAP) Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities Desirable CPA competencies Mental Health Act and Mental Capacity Act knowledge and/or training. SystmOne ability to use. Experience Essential Previous experience in delivering care to those who have been diagnosed with Autism and/or Learning Disability and Mental Health issues. Experience in working within a multi- disciplinary setting. 2 years at Band 3 or equivalent. Line managing junior staff Desirable Experience in care settings supporting people with a diagnosis of Learning Disability and/or autism Line Management experience/appraisal Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Livewell Southwest Address 200 Mount Gould Road Mount Gould Plymouth Devon PL4 7PY Employer's website https://www.livewellsouthwest.co.uk/ (Opens in a new tab)