Customer Service Advisor
Scottish Nursing Guild (part of Acacium Group)
Belfast
Permanent, Full Time - Working shifts between 7am - 10pm - Monday to Sunday
£23,000pa + additional unsociable hours uplift
Unlock your potential
Are you hard-working, organised, and personable, with a passion for working in a people-focused environment? Do you want to develop your career in an organisation where you are truly valued and not just a number?
If you are looking for an opportunity where you can put your customer service skills into practice and make a serious difference on business growth within a marketing leading, fast-growing and award-winning global business- then look no further!
As our Customer Service Advisor, you will assist the operations functions, liaising between our NHS and private healthcare clients and our workers. You will be coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst assisting in the growth of our client and nurse database.
Everyday you will…
1. Answer telephone calls and emails from clients and inputting new shift information onto our bespoke software.
2. Make outbound calls to our workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy.
3. Take inbound/ make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements.
4. Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationship to aid business growth.
What’s in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
* Dedication to developing you and your career- we can give you the tools, guidance and assistance you need to be successful in your career.
* Opportunities to enhance your experience and skillset by moving across the global organisation with our numerous brands.
* Pension scheme matching up to 5%.
* Gym Flex – discounted gym memberships which are UK wide.
* Regular team socials.
* Discounts on restaurants, shops, bars and cinemas.
* Life Assurance, Critical Illness Cover and Private Medical Insurance.
* Free flu vaccinations.
* Annual voucher for top performers.
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.
To thrive in this role, you must ideally have...
* Exceptional customer service skills.
* Excellent communication skills, both written and verbal.
* The ability to be proactive, to multitask, prioritise, work well under pressure and to deadlines.
* Be comfortable with lone working.
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
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