Band 3 Team Administrator/Receptionist - Solihull ICCR
Band 3
Main area Band 3 Receptionist/Administrator Grade Band 3
Contract: Fixed term - 6 months (9am-3pm Monday - Friday)
Hours: Part time - 15 hours per week (9am-3pm Monday - Friday)
Job ref: 436-6919628
Site: Lyndon Resource Centre
Town: Solihull
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 09/02/2025 23:59
Interview date: 17/02/2025
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
An exciting opportunity has arisen for a Receptionist/Administrator to work within the Lyndon Community Mental Health Team. Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As Team Administrator/Receptionist you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
Main duties of the job
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments, managing a busy telephone line, receiving all incoming mail, processing clinical letters and other correspondence, and monitoring the team allocation list.
You will work in conjunction with other team members, ensuring administrative support is available to all members of the centre. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative and demonstrate effective organisational and administrative skills.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally.
Our population is culturally diverse, characterised by high levels of deprivation which create an increasing demand for our services and a necessity for us to ensure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
Person specification
Qualifications
* NVQ Level II in Business Administration or equivalent or working towards
* GCSE English or equivalent
* RSA II Typing
Knowledge and Experience
* Evidence of experience of working in an administrator/receptionist role
* Evidence of experience in a customer-focused healthcare environment
* Relevant experience within a healthcare setting
* Evidence of experience of working in a community mental health environment
* Excellent written and verbal communication skills
* Ability to work under pressure
* Evidence of ability to work using own initiative
* Evidence of collaborative work within a multi-disciplinary team setting
Skills
* Up-to-date working knowledge of all Microsoft packages
* Experience of dealing with a range of disciplines and agencies
* Working knowledge of RiO
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your first week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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