Customer Service Manager Macclesfield Cheshire Up to £35K Bonus Full-time, Permanent Join a brand that makes customers feel confident and fabulous Pour Moi is looking for a Customer Service Manager to lead and develop our customer support operations across wholesale and B2C channels. If youre passionate about delivering exceptional customer experiences, managing a high-performing team, and driving continuous improvement, this is the perfect role for you. Why Join Us? Up to £35K salary annual bonus scheme 25 days holiday (plus bank holidays) Flexible working opportunities Company pension scheme Health & wellbeing programme Casual dress and friendly team environment Employee discount and exclusive staff perks On-site parking The Role of Customer Service Manager Lead and develop Manage and inspire the customer service team to deliver exceptional experiences across wholesale and direct-to-consumer channels Optimise processes Continuously improve customer service operations, streamlining processes for better efficiency Customer champion Build strong relationships with customers and resolve issues related to product availability, pricing, order processing, and shipping Cross-functional collaboration Work closely with internal teams to enhance the overall customer journey Performance and reporting Monitor service metrics, analyse customer interactions, and implement improvements People management Oversee HR duties including one-to-ones, performance management, and holiday requests About You Proven experience in a customer service leadership role within a product-led industry (B2C and B2B) A natural customer-first mindset with a passion for enhancing the customer experience Strong problem-solving and communication skills, even in challenging situations Ability to implement digital services to improve efficiency Organised, proactive, and comfortable managing your own workload Ready to lead a dynamic team in a fast-growing brand? Apply today and be part of Pour Mois exciting journey. ADZN1_UKTJ