Job Title: Careline Manager
Location: London
Reports to: Head of Provided Services
Pay Rate: £28.06 per hour (Umbrella: £35.11)
Join Us as a Careline Manager – Lead a Life-Changing Service in Adult Social Care
Are you an experienced manager with a passion for delivering exceptional, customer-focused services? Do you thrive in a fast-paced, 24/7 environment where your leadership can make a real difference to vulnerable adults? If so, we want you to join our team!
We’re looking for a dedicated Careline Manager to lead our 24/7 Careline Service in London. This is a unique opportunity to manage an emergency call-handling service that supports our diverse communities around the clock.
Your Role:
As the Careline Manager, you will:
Lead and Inspire: Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring they’re motivated, well-trained, and delivering the highest standards of care.
Drive Excellence: Oversee a 24/7 alarm monitoring and response service, ensuring it meets legislative requirements and the needs of our service users.
Innovate and Improve: Develop strategies to enhance service delivery, share best practices, and implement innovative solutions.
Manage Resources: Take charge of budgets, rotas, and resources, ensuring efficient use of funds and compliance with European Working Time Directives.
Build Partnerships: Collaborate with inter...