Interim Sales Director - Maternity Cover (Revenue Ops) Employment Type - Temporary Contract
Location - Farringdon (London) - Hybrid
Our client is a nationwide provider of 5G and WiFi infrastructure, connecting Private and Enterprise Networks for customers across the UK. We are seeking Maternity cover, to manage their Sales Organisation across the Private pillar of the business. You'll require strong P&L Management Experience, people leadership knowledge and Telecoms domain experience.
Achieve revenue and churn targets – Drive overall revenue growth through balanced emphasis on acquiring new customers, as well as retaining and growing the existing accounts. Maintaining a strong focus on achieving short-term sales targets while ensuring long-term pipeline build.
Marketing alignment – collaborate with the marketing team to develop impactful sales collateral, campaigns, and content that resonate with target audiences. Ensure alignment between sales objectives and marketing efforts to drive lead generation, brand awareness, and customer engagement.
Sales process optimisation – govern design and implement scalable sales processes, tools, and systems that improve efficiency, transparency, and accountability.
Leadership and customer – build, inspire, and lead a high-performing new business sales and account management team. Foster a culture of collaboration, accountability, and continuous improvement across all sales functions.
Strategic planning and market analysis
Conduct market analysis to identify emerging trends, competitor activities, and customer needs, and use these insights to inform sales strategies and product positioning
Pipeline building and management
Establish a robust pipeline of qualified leads through proactive prospecting, networking, and collaboration with industry partners and marketing on lead-generation campaigns
Regularly review and adjust sales pipeline to ensure accurate forecasting and prioritisation of high-value opportunities
Relationship development and outreach
Represent the company at industry networking forums to establish connections and promote brand visibility
Escalation management
Customer retention and account management
Monitor customer health metrics to proactively address risks and opportunities
Account planning
Develop account plans for high-value customers to identify opportunities for growth and ensure alignment with their strategic goals
Collaborate cross-functionally to deliver tailored solutions and foster strong partnerships with key accounts
Identify opportunities to upsell within existing accounts
Escalation management
Customer insights and data-driven decision making
Use customer data and feedback to identify areas for service improvement and inform future product development
Sales operations and leadership
Implement best practices for sales operations, ensuring processes are efficient, scalable, and aligned with company goals
Utilise CRM to track performance, generate insights, and enhance decision making
Recruit, train, and mentor a new business sales and account management customer retention team
Set clear KPIs and targets for the team, monitor progress, and provide regular feedback to drive performance improvement and enhance skills for career growth
Ensure smooth handover of project and customer relationship to delivery and support teams for customer satisfaction
Performance monitoring and reporting
Establish metrics to track team performance, provide regular updates to senior leadership, and make data-driven decision to adjust strategies as needed
Support with building board packs, budgets and business plans to reflect market conditions