Our client, a wildlife conservation charity requires a talented Administrator to join the busy People, Culture & Resources Team.
Governance and Business Administrator
Salary: Salary Staff Grade 3 £26,652
Contract type: Permanent
Working hours: Full time
Location: Taunton, Somerset, with opportunity for hybrid working
This is a key post within the charity communicating with key stakeholders and Teams. This is a fantastic opportunity for career development, joining a team of passionate people committed to working together to achieve more for nature in the beautiful county of Somerset.
The role will provide effective governance organising and facilitating Trust Council and committee meetings. Responsibilities will include scheduling meetings, preparing agendas, and taking minutes for board and committee meetings. The Senior Governance and Business Administrator will be maintaining records, advising on governance procedures and liaising with stakeholders.
As Business Administrator within the PCR Team, the role will provide office support, answering telephone calls, emails, handling correspondence and maintaining records. The role will develop and maintain relationships with Trustees, external contacts and other stakeholders. Also, the role will implement techniques and processes to enhance productivity and efficiency.
Responsibilities:
1. Lead on providing expertise on a comprehensive governance service:
o Acting as secretary to the Trusts Council, sub committees and Sales Board.
o Providing logistical and administrative support to the CEO, Directors, Chair and Trustees.
o Supporting the chair to set dates of council meetings, produce Council agendas in liaison with the CEO, Chair & Committee Chairs and ensuring accurate minutes are taken, approved, and circulated in a timely manner.
o Working autonomously maintaining the governance archive for Council and overseeing full governance archive on SharePoint.
o Maintaining live files and records at Companies House.
o Acting as secretary to the Nominations Committee including maintaining the register of trustee and honorary officer terms of office and managing the process of nominating, recruiting and inducting Trustees.
o Assisting with the production of high-quality papers and presentation materials and developing solutions to complex issues.
o Fixing dates, orchestrating agendas, papers and minutes for Council meetings and carry out chasing actions as required using your excellent communication and negotiation skills.
o Organising and facilitating Trustee inductions.
o Regular and structured reviewing of governance documents, policies, processes, and terms of reference, keeping abreast of developments in governance legislation & best practice.
o Maintaining and updating the SWT Governance Handbook and ensuring legal compliance.
2. Provide comprehensive administrative support to the People, Culture and Resources Team:
o Overseeing the PCR team administrative support functions.
o Handling communications: Greeting clients, answering incoming calls, replying to emails and dealing with both incoming and outgoing post.
o Organising schedules: Scheduling meetings, appointments and events, and organising any necessary materials for them.
o Maintaining office equipment: Operating and maintaining equipment such as photocopier and franking machine.
o Supporting staff: providing administrative support to colleagues with occasional administrative work on PCR projects.
o Keeping track of inventory and ordering office supplies.
o Using spreadsheets for budget evidencing and monitoring purposes.
3. Provide first-class customer service:
o Ensuring that all telephone, face to face and written enquiries are responded to promptly and dealt with efficiently.
o Answering customer queries, responding to questions from incoming correspondence.
o Resolving complaints by liaising with relevant teams to ensure customer satisfaction.
o Keeping accurate records of customer interactions including a complaints log.
o Providing information to stakeholders to answer questions and queries.
o Escalating issues referring any complex issues to Heads or Team managers when necessary.
Benefits:
* 7% employer pension contribution
* Life insurance
* Flexible and agile working
* Wellbeing support – Employee Assistance Program
* Diversity networks through RSWT/TWT
* Paid volunteer days
* Continuous Professional Development opportunities
* 33 days of holiday (25 + bank holidays)
* Staff social calendar and events
The opportunity to make a real and positive difference to nature, communities, and the climate.
Closing date: Monday 11 November 2024
Interested?
Please click the job board apply button to be taken to the next stage, where you can find out more information and complete your application by following the instructions.
This charity has an Equality, Diversity and Inclusion Plan and is committed to improving the equality, diversity and inclusion of every aspect of their work; they welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.
No agencies please.
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