KEY DUTIES Technical Duties may vary slightly from site to site so may or may not be applicable on all sites. Receive and barcode all samples and request forms as appropriate Enter Patient and Sample details into Laboratory Information System. Data entry of all patient identifiable information, clinical details and request details for all disciplines with the exception of Blood Transfusion into the Pathology (Telepath) system (accuracy is vitally important). Sort and deliver bar-coded samples/requests to appropriate department in a timely manner Receive requests into Telepath via the order communications systems Process samples through pre-analytical stages such as centrifugation, aliquoting into additional tubes, removal of clots and loading onto the analytical track to be analysed. Numbering, Telepath entry and loading of Blood Cultures onto the analyser in Microbiology Take and communicate as required all telephone enquires Prioritise urgent samples for fast tracking Process add-on Requests To use the Patient Administration System and other systems to check patient details. To carry out LIMS housekeeping manual patient merges in Haematology, Biochemistry and Microbiology once patient information has been checked in the above systems and to notify Blood Transfusion of any mismatches. Pneumatic Air Tube- Pathology Reception is responsible for receiving fault calls regarding the air tube that must be dealt with immediately as per policy. Purge air tube system and clear simple faults as required Report ongoing faults to Facilities Maintenance Respond to telephone enquiries from service users, patients, relatives, and departmental colleagues with correct use of telephone and the giving out authorised results from Telepath as required. Use of fax, photocopier, according to the manufacturers instructions, as required. Understand and follow storage and stock rotation requirements of relevant stock in various storerooms. Distribution of GP orders (including blood forms) to surgeries in a timely manner. To ensure that all reports are sorted and distributed to the relevant bodies through internal and external posting systems in a timely and efficient manner. Accurate filing and retrieval of reports. Scanning of request forms. To work closely with all departments within the Pathology Directorate to ensure that a timely accurate service is delivered. To provide cross cover for colleagues as and when required. Night rota staff will work in Microbiology including processing Blood Cultures to the point of loading and starting the analyser. Any other duties deemed necessary to ensure the smooth running of the department commensurate with the grade. Workflow Management Timely data entry of requests to facilitate maximum efficiency of turnaround times of results. Collect samples from wards/departments/Phlebotomists to meet required turnaround times when required by supervisor/manager. To maintain good working relations with all members of staff and to promote effective teamwork. To promote an efficient, courteous telephone manner to our service users. To actively participate in departmental meetings. Ensure risks to service such as faulty equipment or unexpected staff shortages are reported to the supervisors or manager as soon as possible. Replenish stock of blood bottles as required and prepare and despatch orders to community locations. Receive visitors to the laboratory as necessary Flexibility in helping to cover holiday/sickness absence. Participate in departmental meetings as required. To advise the Supervisor or Biomedical Scientists when consumables are approaching minimum stock levels, or take appropriate action Tidy Reception area when appropriate Decontaminate all work areas following Standard Operating Procedure. Health and Safety Adhere to Trust and departmental Health & Safety protocols and Fire regulations. Identify risks, and to be aware of risk assessments affecting the workplace. Report clinical incidents to the Blood Sciences Service Lead. Report any defects or required maintenance in building /services to the Blood Sciences Service Lead. Adhere to current Control of Substances Hazardous to Health legislation (COSHH). Ensuring the preparation, safe handling, storage, and disposal of reagents is carried out in accordance with departmental policy and COSHH legislation regarding hazardous materials and chemicals. Communication Communicate any relevant information to laboratory colleagues within the section and inform effectively at hand over. Actively participate in departmental meetings, team briefings, educational and audit meetings as appropriate. Ensure effective communication is maintained within the department. Maintain good working relations with all members of staff and promote effective teamwork.