Transformation Support Data Analyst (6 month contract)
*Please note that this role is contracted for 6 months*
SThree are delighted to announce that we’re looking for a talented Transformation Support Data Analyst to join our team on a fixed term basis!
The successful candidate will be responsible for extracting and analysing support issues from our SharePoint-based Transformation Hub and Global Operations function providing insights into issue categorisation, resolution workflows, right first time contracts and compliance adherence. This role requires strong technical data analysis skills and expertise in Power BI to present actionable insights effectively.
What are the day-to-day responsibilities?
Data Extraction & Analysis
* Retrieve and consolidate support issues from SharePoint, Mercury and D365 sites across multiple regions.
* Analyse issue categorisation, tracking patterns, resolution timelines, and escalation paths. Analyse right first time volumes, categories and trends.
* Ensure that issues are correctly assigned to the appropriate resolution teams.
SLA & Performance Tracking
* Assess whether reported issues are being handled within agreed SLAs.
* Identify bottlenecks and inefficiencies in issue resolution processes.
Insights & Reporting
* Develop Power BI dashboards and reports to visualize key trends, emerging issues, and resolution effectiveness.
* Provide actionable insights to senior stakeholders, highlighting opportunities for process improvements.
* Present findings in a structured, business-friendly format to drive decision-making.
Collaboration & Process Improvement
* Work closely with Operations, IT, Data and Transformation teams to ensure issues are effectively managed.
* Recommend process enhancements to improve issue tracking, categorisation and resolution speed.
Business Acumen & Problem-Solving
* Ability to interpret and translate raw data into meaningful business insights.
* Strong problem-solving skills to identify and resolve inefficiencies in issue resolution workflows.
Project & Stakeholder Management:
* Experience working in a cross-functional environment with international stakeholders.
* Ability to communicate complex findings in a clear and concise manner.
What skills and knowledge are we looking for?
* Strong data analysis and reporting skills with experience extracting and analysing data from SharePoint, Mercury and D365.
* Proficiency in Power BI for visualisation, dashboard creation and trend analysis.
* Advanced Excel skills (pivot tables, macros, VLOOKUP) and PowerPoint Skills.
* Experience in support ticketing systems or ITSM tools (preferred).
* Previous experience in an operations, transformation or IT support analysis role.
* Excellent time management skills, with the ability to prioritise and multi-task, and work under shifting deadlines in a fast-paced environment.
* Continuous improvement mindset, able to identify root causes and passionately take ownership to close the loop on process and service failures.
Benefits for our U.K. teams include:
* The choice to work flexibly from home and the office, in line with our hybrid working principles.
* Bonus linked to company and personal performance.
* Generous 28 days holiday allowance, plus public holidays.
* Annual leave purchase scheme.
* Five days paid Caregiver/Dependant leave per annum.
* Five paid days off per year for volunteering.
* Private healthcare, discounted dental insurance and health care cashback scheme.
* Opportunity to participate in the company share scheme.
* Access to a range of retail discounts and savings.
* Hybrid working policy, in line with our function-specific guidelines.
What we stand for...
We’re committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we’ll be happy to help.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Accounting/Auditing, Finance, and Analyst
Industries
Staffing and Recruiting
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