About the role
A long established events company in the North East region has need for an need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and ideal for a 1st time role in the industry.
Salary: £24,000 PA
Important Information
This is not a direct position with Just IT, this is a role for an employer Just IT is working with to source candidates.
Please note the employer asks that you join a 8-12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.
You also must be based in/around the area of Sunderland to be eligible for this position.
Key Duties
* Assisting the Technical Service Owner function as part of the Global IT Application support services
* Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
* Review tickets within Service Management, driving and managing service acceptance using established priorities
* Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team
Candidate Requirements
* Independent skills
* Team work skills
* Organisational skills
* Good written and oral communication skills
* Self-Motivated
* Able to commit to a 12 week training programme prior to starting the role
* Meets the eligibility below
Eligibility Requirements
* Living in the North East area of England (Sunderland, County Durham, Gateshead, Newcastle, North Tyneside, Northumberland and South Tyneside)
* Employed, self-employed, career changers, returners to work or unemployed within the last 12 months.
* Have the right to live and work in the UK.
* Have access to a reliable internet connection with a PC/ Laptop.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Want to know more of have any questions?
Apply now to Just IT and we will review your application. If you are suitable, we will be in contact to discuss this opportunity. If you have any questions please feel free to reach out to us on our LinkedIn page.
Please apply for this role if you are based in or surrounding areas of Sunderland.