Fancy working for a company where 89% of its people would recommend as a ‘Great Place to Work’, a place that has recently been accredited by an external part as a ‘Great Place to Work’ who also has double figures of boomerang employees every year? The we want to hear from you The IT Technician role responsibilities include prioritising user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. End user support and customer centricity are at the forefront of the role. They will work very closely with all facets of the organisation including: The Infrastructure Manager Functional Management Project Management Key Responsibilities: Communicate with stakeholders to understand their requirements Pick up tickets from the IT helpdesk platform and ensure they are responded to within the operational level agreement between the IT function and the business Escalate tickets to the Infrastructure Manager or business analyst functions as appropriate Monitor IT systems proactively to ensure they are maintained in good working order Responsible for checking and ensuring daily backups have been completed Monitoring system security and patching levels Design efficient IT systems to meet business and technology needs Contact centre telephony administration Gather feedback from end users about system performance Plan and oversee projects (e.g., upgrades, hardware/software installations) Provide advice and technical training Keep abreast of technology trends and developments Diagnose and troubleshoot PC errors. Be available for on-call support as needed. Knowledge & Skills for the Role: Proven experience providing desktop and telephony support Exposure to databases, system security and troubleshooting Knowledge of telephony system administration Understanding of business practices Analytical mindset Problem-solving aptitude Working knowledge of virtualization, Hyper V, or equivalent Knowledge of systems and networking software, hardware, and networking protocols Knowledge of Microsoft SQL scripting and some database administration exposure Knowledge of implementing and effectively developing helpdesk and IT operations best practices, including a good working knowledge of security, storage, data protection, and disaster recovery protocols Excellent written and verbal communication skills Impeccable attention to detail Ability to solve problems in stressful situations Strong attention to detail Ability to explain technical concepts to inexperienced users Time management skills Proficiency in using IT service management (ITSM) tools and other relevant software for managing IT infrastructure. The following additional skills would be an advantage: Experience with Windows desktop and server environments Windows server administration skills Experience with cloud services (Office 365, Microsoft Azure) a plus Experience in the following technologies is desirable – Windows desktop operating systems Automated build Windows Server Microsoft 365 and Active Directory IIS Administration The role will include travel across the UK to operational and customer sites. Therefore, a full UK driving license is essential. Working, Monday to Friday 37.5 hours. Salary up to £32.5k dependent on experience The ideal candidate has a background in IT, with an understanding of various operational systems, hardware, software, and other technologies. Ultimately, the role will support delivery of departmental service to the business. The main question is, what are the benefits for you? 33 Days annual leave (inclusive of statutory). Salary Sacrifice pension. Employee Assistance Program. OnDemand GP and face to face counselling sessions. Online health advice portal. Retail, leisure, and Holiday discounts. Dedicated training and development to support your career with our business. Recommend a friend bonus. (Up to £2,000) Death in Service (available from day one of employment). Wellbeing programme. Free onsite parking. Free uniform Who will you be working for? NRG Riverside is the UK’s largest municipal and specialist fleet hire company, we provide specialist vehicles on short and long-term hire, a range of vehicle maintenance packages and we offer a large portfolio of high-quality used vehicles for sale. NRG Riverside has the skills, knowledge, and expertise to support all your operational needs. Established in 1996, we’ve supported our valued customers to rationalise and decarbonise their fleets, save money and improve efficiency by reducing ‘Vehicle Off Road’ (VOR) time. NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. If our vacancies sound exciting, but your experience doesn’t 100% align, we still want to hear from you and would strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti discriminatory laws.