At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Income Officer role:
We have an exciting opportunity for a Income Officer to join us!
As part of this varied role, you'll help us to deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures.
Are you able to work effectively as part of a team and have a positive attitude towards change? If so, you could be exactly who we’re looking for!
Key duties and responsibilities of our Income Officer:
To provide a responsive service to customers’ enquiries in relation to their rent account.
To monitor rent accounts with an arrears balance daily and ensure prompt contact with the customer using a variety of methods, such as letters, outbound calls, text messages, emails and home visits.
To provide non-judgemental, firm but fair advice to tenants to establish an understanding of the help and support that is available, what their responsibilities are and what is required for them to resolve their situation.
To understand customers’ financial situation and negotiate affordable arrears repayment agreements and take corrective action when agreements are not maintained.
To work proactively and in partnership with internal and external support services, such as the Tenants First Team, CAB, Credit Union to assist customers in sustaining their tenancies.
To prepare and hand-deliver legal Notices of Seeking Possession and Notices of Possession Proceedings including supporting documentation.
What we’re looking for in our Income Officer:
4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience.
Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records.
Experience in interviewing and negotiating agreements/actions with customers.
Knowledge and understanding of the impact of financial exclusion and changes to the benefits system have on customers.
Closing date: Sunday, 20th April
What you might be asking is, why work for us?
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
Agile Working Packages
Excellent Pension Scheme
Discounted Gym Membership
Health & Wellbeing Checks
Fantastic Training and Development Opportunities
This post requires a Basic Criminal Record Check. ?
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
CVs will not be accepted.?