Job Summary
We are seeking a Service Excellence Manager to join our team at Minerva Recruitment Limited. This role is responsible for ensuring that hospitality services in a care home setting meet the highest standards.
About the Role
The successful candidate will oversee all hospitality operations, including a healthy living food service and an engaging activities programme. They will also lead a team to maintain excellent customer service and ensure that residents receive an outstanding experience.
Salary Details
The estimated annual salary for this position is £30,000.
Key Accountabilities
1. Leadership of hospitality operations teams.
2. Implementation of quality assurance measures to maintain high standards.
3. Maintenance of effective communication with stakeholders.
Essential Skills
Candidates should possess strong leadership and communication skills, as well as the ability to drive excellence in hospitality services. Prior experience in a similar role is highly desirable.