Job Description
Salary: Up to £25,000 Depending on Experience
About The Role
Working within Ecotricity’s Group Finance operation, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes.
We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service.
We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership.
There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development.
The team is open six days a week from 8:30am - 6pm, therefore Saturday work is required on a rota basis. We can consider part time candidates who are able to fit into some of the shift patterns. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud in...