JOB TITLE: Property Manager LOCATION(S): Sheffield / Chesterfield / Derby HOURS: Full Time WORKING PATTERN: This role will involve spending five days per week in either one of our offices in Sheffield or one of our sites in Chesterfield or Derby. About this opportunity Lloyds Living is an exciting, new standalone company, with a new brand, as part of Lloyds Banking Group, which will focus solely on the private rental market. The move builds on the Group's existing support for the housing market as one of the biggest mortgage lenders to first-time buyers, home movers and private landlords. Since 2018, Lloyds Banking Group has provided almost £40bn of mortgages in the UK, and helped one in four first time buyers to get onto the housing ladder. Also to play to the Group's Strategy of 'helping Britain recover' through the provisions of quality homes. The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Lloyds Living buying the rental element of these new developments. The properties then being let to customers. As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties at the same time. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities. Our team are looking for a Property Manager where you'll support the Head Of Region with the responsibility for both: our customers (tenants); and the company's property during as an asset; accepting homes on to the portfolio, building customer propositions and finding tenants, ongoing maintenance, rent and arrears collections, ongoing high quality customer service and maximising income vs occupancy. As a Property Manager, you'll be highly organised and will enjoy having a varied role, where no two days are the same. The general property and letting management will be conducted by appropriate third parties, with our team being responsible for the oversight and development of these relationships - making sure our agents provide the services we require, therefore we're keen to hear from colleagues who have supplier management experience too. We're flexible on location as we look to grow our team across many of our UK hub locations. Team members can be agile in their work preference. It may be you'll predominately work from home, but we hope we can get together regularly for team meetings. Of course, you won't be sat at a desk all the time. It'll be critical for you to visit our properties and be very visible to our managing agents. Key responsibilities: Be a real contributing member of the team which is responsible for customers (tenants) - helping to develop customer propositions and experiences which make renting through Citra a fantastic experience. Play a real role in looking after our property portfolio - making sure we have excellent repairs & defects management: processing repair requests from customers, raising work orders, authorising invoices. Management of the performance of our agents Managing the area hosts on site. Arrange and carrying out property inspections with customers. Processing property applications, conducting check ins & check outs, dealing with deposits & customers queries. Dealing with customer complaints in line with the policies and procedures in place. Managing risk by ensuring the company operates in a tightly governed manner with regards to compliance, following three lines of defence. Why Lloyds Banking Group Join us and, as well as making a difference to customer, you'll enjoy a fulfilling career where you'll be free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. What you'll need Extensive property management experience within BTR/PRS. Experience of managing a team as well as being a team player. Ability to work with and assist with the oversight of the activities of our managing agents. Strong organisation skills with the ability to prioritise tasks effectively and manage multiple responsibilities. Excellent communication skills, both written and verbal, with the ability to interact confidently with customers, colleagues, and internal /external stakeholders. Hands on attitude to helping build and develop our offering. Attention to detail and accuracy in documentation and record keeping. You're highly motivated and understand the importance of adhering to deadlines, whilst staying calm under pressure. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you