The post holder will be expected to provide their services at both of the Practice Sites: Primrose Bank and Ewood Medical Centre. They will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. The role includes providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, either in person or via the telephone. The post holder will undertake a variety of administrative duties to assist in the smooth running of the Practices, including the provision of secretarial and clerical support to Clinical staff and other members of the Practice Team. Effective communication between Patients, Doctors, and other members of the Primary Health Care Teams, Secondary Care, and other Associated Health Agencies is essential.
Duties and Job Responsibilities: The Duties and responsibilities to be undertaken by members of the practice reception/administration team may include any or all of the following items. Duties may vary from time to time, dependent on the current and evolving practice workload and staffing levels. It is imperative that you are flexible and open to change.
Administration:
1. Have a thorough knowledge of all Practice procedures.
2. Work in accordance with written protocols.
3. Promote the online access service to patients, including enrolling patients, re-issuing passwords, and resetting access.
4. Send out correspondence to patients for new registration medicals and letters/emails if unable to contact by telephone.
5. Process and distribute incoming (and outgoing) mail.
6. Provide clerical assistance to the Practice as required, including word/data processing, filing, photocopying, and scanning.
Reception:
1. Receive patients and consult with members of the Practice team.
2. Check reception waiting room to ensure all patients have checked in.
3. Hand completed repeat prescriptions to patients and check names and addresses.
4. Cover all reception positions as necessary.
5. Keep the reception area tidy and ensure notice-boards and leaflet dispensers are free from obstructions and clutter.
6. Ensure visitors sign in and out of the visitors' book.
Appointments:
1. Process appointment requests for today and future appointments from patients by telephone and in person.
2. Navigate patients requesting appointments and book minor surgery appointments into allocated slots.
3. Consult with relevant GP for taxi medicals and note down appointment details in the Message book.
4. Input names for home visit requests on Emis.
5. Accurately register new patients and process change of address requests.
6. Ensure up-to-date telephone numbers are recorded for each patient.
7. Process repeat prescription requests in accordance with Practice guidelines.
Telephone:
1. Have working knowledge of the telephone system and messaging system.
2. Record/alter the holiday telephone message for Bank Holiday periods.
3. Answer the phone with a greeting and state your name in a pleasant manner.
Other Tasks:
1. Set up and clear rooms after surgeries.
2. Open premises at the start of the day and ensure all preparations are made to receive patients.
3. Lock up at the end of the day, ensuring the building is secured and all necessary systems are activated.
4. Make coffee for doctors and colleagues.
5. Ensure kitchen areas are kept tidy.
6. Perform any other tasks allocated by Practice Manager, GPs, or Deputy Manager.
Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential. Information may only be divulged to authorized persons in accordance with Practice policies and procedures related to confidentiality and the protection of personal data.
Health & Safety: The post-holder will assist in promoting and maintaining health, safety, and security as defined in the Practice Health & Safety Policy.
Equality and Diversity: The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
Information Governance: The post holder must keep up to date with Information Governance requirements and follow Practice Policies and Procedures.
Safeguarding: All employees have a duty for safeguarding and promoting the welfare of children and adults at risk.
Development: The post-holder will participate in any training programme implemented by the Practice.
Quality: The post-holder will strive to maintain quality within the Practice.
Communication: The post-holder should recognize the importance of effective communication within the team.
Contribution to the Implementation of Services: The post-holder will apply Practice policies, standards, and guidance.
Job Review: This job description will be reviewed periodically to account for changes and developments in service requirements. #J-18808-Ljbffr