Job summary Newcastle Upon Tyne Hospitals NHS Foundation Trust is looking to recruit an enthusiastic, motivated individual to join our fast paced in-patient pharmacy department as a late duty receptionist. We are a busy pharmacy department offering a diverse and complex range of functions and activities including; Dispensary, ward based and clinical activities, logistics, stores and procurement, clinical trials, aseptic preparation and medicines information. We have an automated robotic dispensing and stock supply system. As the role of the receptionist is primarily to attend to users of the service when they present at Pharmacy Reception and to answer the telephone, we are ideally looking for someone with a pleasant disposition who can communicate well, both face to face and over the telephone, with a wide range of people including, staff, colleagues, patients and visitors to the Department. Interview Date: 14 November 2024 22 hours 30 minutes/week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. Main duties of the job Key to the Receptionist's role is the organisation of work as it comes into the dispensary, ensuring prescriptions and orders enter the correct workflow stream allowing prioritisation of the workload. The Receptionist will also be responsible for the accurate input of discharge prescription information onto the prescription tracking system and for the filtering of prescriptions and orders into the correct workflow stream for dispensing by our team of dispensing assistants. If you have experience of working in a busy customer/client focused environment, can remain calm under pressure, have the ability to respond and adapt quickly to changing circumstances and are a good team player this role could be for you. Whilst experience of working in a pharmacy environment would be advantageous it is not essential as full training will be given. To discuss this post further or to arrange an informal visit please contact Tom Chapman This position is up to a maximum of 30hrs per week to cover our late duty reception, we are flexible on how the working week is covered but must include the core hours 16:00 - 19:00. About us Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare. Please see attached information on what Staff Benefits we have to offer at our Trust. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Date posted 22 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Part-time Reference number 317-2024-43-01-DR Job locations Royal Victoria Infirmary 317 02 Royal Victoria Infirmary NE1 4LP Job description Job responsibilities Undertake reception duties at the staff hatch Answer the dispensary telephone Ensure inpatient and outpatient prescriptions are entered on the prescription tracking system Provide appropriate support as required to dispensary staff To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Dispensary Manager Participate in daily stock checks Checks off orders received into the dispensary in accordance with procedure Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description Job responsibilities Undertake reception duties at the staff hatch Answer the dispensary telephone Ensure inpatient and outpatient prescriptions are entered on the prescription tracking system Provide appropriate support as required to dispensary staff To assist with general clerical duties e.g. filing and archiving of documentation, data collection, and data input under the direction and supervision of the Dispensary Manager Participate in daily stock checks Checks off orders received into the dispensary in accordance with procedure Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Person Specification KNOWLEDGE Essential Knowledge of Health and Safety and hygiene in the work place. Desirable Knowledge of pharmacy stock control systems Knowledge of drug names and terminology Knowledge of COSHH regulations Knowledge of Standard Operating Procedures SKILLS Essential Demonstrate good oral / written communication Ability to accurately record and relay messages to the appropriate individual in a busy environment Good computer skills Excellent customer care skills Excellent telephone manner Desirable Good listening skills Ability to work to a Standard Operating Procedure or protocol Ability to follow verbal instructions EXPERIENCE Essential Experience of working in a customer/client focused environment Desirable Pharmacy experience gained in a hospital or community setting Experience of stock control and stock management QUALIFICATIONS Essential Good basic education (e.g. GCSEs or equivalent qualifications / experience Desirable Evidence of achievement at CSE or GCSE in Maths and English NVQ 2 in pharmacy services and the approved underpinning knowledge Person Specification KNOWLEDGE Essential Knowledge of Health and Safety and hygiene in the work place. Desirable Knowledge of pharmacy stock control systems Knowledge of drug names and terminology Knowledge of COSHH regulations Knowledge of Standard Operating Procedures SKILLS Essential Demonstrate good oral / written communication Ability to accurately record and relay messages to the appropriate individual in a busy environment Good computer skills Excellent customer care skills Excellent telephone manner Desirable Good listening skills Ability to work to a Standard Operating Procedure or protocol Ability to follow verbal instructions EXPERIENCE Essential Experience of working in a customer/client focused environment Desirable Pharmacy experience gained in a hospital or community setting Experience of stock control and stock management QUALIFICATIONS Essential Good basic education (e.g. GCSEs or equivalent qualifications / experience Desirable Evidence of achievement at CSE or GCSE in Maths and English NVQ 2 in pharmacy services and the approved underpinning knowledge Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Royal Victoria Infirmary 317 02 Royal Victoria Infirmary NE1 4LP Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)