Social network you want to login/join with:
Job Type: Full time, Permanent
Working Hours: 8:30am - 5pm
Start Date: ASAP
FlexiNet is a thriving telecommunications service provider based in Andover, Hampshire focused on delivering trusted cloud technology to businesses.
Job Summary:
We are seeking a skilled and motivated Telecoms Support Technician to join our Telecoms and IT support team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and resolving telecoms and network-related issues for end-users. This role requires a strong understanding of telecoms systems, VoIP, and hosted telephony solutions, as well as excellent problem-solving skills and the ability to work collaboratively within a fast-paced environment. A positive, customer centric approach is essential.
Key Responsibilities:
* Provide support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms.
* Troubleshoot and resolve connectivity, call quality, and network-related problems affecting telephony services.
* Support clients with hosted PBX solutions, ensuring smooth operation and minimal downtime.
* Assist with configuring and maintaining VoIP hardware, softphones, and SIP trunks.
* Monitor and diagnose telecoms infrastructure, identifying and resolving faults proactively.
* Work with telecoms vendors and service providers to resolve escalated issues efficiently.
* Collaborate with the 1st line support team to ensure timely telecoms issue resolution.
* Document telecoms-related incidents, troubleshooting steps, and resolutions in the ticketing system.
* Assist in telecoms-related projects, including system upgrades, deployments, and migrations.
* Provide guidance and training to end-users on telecoms applications and best practices.
* Ensure compliance with telecoms security and data protection standards.
About you:
Skills & Experience Required:
* Previous experience in a 2nd line telecoms support role or similar.
* Strong knowledge of VoIP technologies, including SIP, RTP, and hosted PBX systems.
* Experience with networking concepts including DNS, DHCP, TCP/IP, and VLANs.
* Proficiency in troubleshooting telecoms hardware, software, and network infrastructure issues.
* Experience working with telecoms service desk ticketing systems.
* Knowledge of telecoms monitoring and diagnostic tools.
* Strong communication and customer service skills.
* Ability to prioritise and manage multiple telecoms-related tasks effectively.
* Experience supporting cloud-based telecoms environments.
* Understanding of cybersecurity best practices related to VoIP and telecoms.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Friendly and collaborative team environment.
* Company-sponsored training and certifications.
Please click on the APPLY button to send your CV and Cover Letter for this role.
#J-18808-Ljbffr