About the role
:
Responsible for the maintenance and growth of a portfolio of customers within a set geographical location. Being fully compliant with all internal systems and maintain all customer records within our CRM.
1. Accountable for the performance of a portfolio or customers base revenue to achieve
2. quarterly targets
3. Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK
4. through regular review meetings
5. Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns
6. Ensure all customer contact is logged and updated within our Salesforce CRM system,
7. including customer call, visits, opportunities and at-risk accounts
8. Work alongside our other sales channels to perform thorough handovers when required
9. Responsible for supporting with all yield management projects to deliver improved customer margin GPI and margin improvements
10. Provide timely and accurate customer revenue and volume forecasts
11. Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
12. Maintain strong relationships with all departments within DHL eCommerce UK
The ideal candidate will have:
13. Strong presentation skills
14. The ability to work under pressure and achieve set deadlines
15. Good analytical skills, specifically in the pre-processing of data
16. Excellent Microsoft Excel skills
17. Excellent planning and organisational skills
18. Competency in using our operating systems
19. Fully competent with our IT systems and product offering
20. A good understanding of all DHL eCommerce UK Health and Safety requirements
21. A full UK Driving Licence
22. Self-motivation with proven ability to manage customers and opportunities within a large geographical area
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.