Role Purpose: Are you an experienced Team Leader? Do you thrive on inspiring, mentoring, and empowering others to reach their full potential? Are you looking to join a business that prioritises integrity, teamwork, and personal growth? At Jensten Underwriting, we are excited to welcome a dedicated and experienced Team Leader to oversee our talented team of Account Handlers. Reporting to the Property Team Manager, you will lead a team of 10 Account Handlers based at our Huntingdon head office. Your mission? To provide motivational, inclusive, and collaborative leadership, ensuring that service delivery targets are consistently achieved and exceeded. Some key objectives & responsibilities will include: Daily management of the Trading team, including carrying out 1-2-1’s, monitoring KPI’s, and resource planning Taking responsibility for ensuring service delivery targets are met, delegating effectively and escalating issues where appropriate Monitoring and reporting to the Senior Manager on performance and trends Overseeing and designing processes and controls, focusing on the management of risks Creating business cases for change and investment whilst driving local continuous improvement activities Promoting an inclusive and diverse culture where learning, development and colleague engagement is a priority Supporting career progression and development opportunities in the function and the wider group About you: As the Team Leader, you will ensure that the team provide a professional, prompt and efficient service to our Brokers. You will be working closely with the Team Manager, Head of Property & Casualty and the Head of Trading Operations, so experience of collaborative leadership and strong communication skills are essential. You will also be or have: Excellent communication skills both verbal and written Previous experience of leading a team, monitoring KPI’s, 1-2-1’s and resource planning Competent knowledge of Microsoft Office Ideally have your Cert CII or working/willing to work towards it You will ideally but not necessarily have: General knowledge and experience of the Insurance market and legislation requirements Experience of leading a team in a contact centre environment About Us: Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place nearly £600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms. We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too. And that is why you should join us Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and Benefits, making Jensten Group a fantastic place to work, learn and grow.