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Customer Relationship Consultant, North Yorkshire
Client:
Skipton Building Society
Location:
North Yorkshire, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
4866fd2e15a1
Job Views:
3
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Hours: The role of Customer Relationship Consultant is a permanent position working full time (36 hours per week Monday-Saturday to cover branch opening hours).
Closing Date: Mon, 3 Mar 2025
Are you passionate about helping others and providing exceptional customer service? Would you like to join an organisation that puts its customers at the heart of what they do? If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant within our Ripon Branch.
The role includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services. You will also engage with customers through our ‘My Review’ appointments to understand and discuss their financial goals. By listening to and getting to know our customers, you will help them review their circumstances and identify the most appropriate products to suit their needs.
Our branches are the heart of our local communities; however, increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In-branch, we can support our customers face to face, virtually, and by outbound contact. Whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!
Who Are We? We are the fourth biggest building society in the UK and what makes us different is that we're a mutual organisation, owned by our members. We are interested in who you are as a person because our membership is diverse, and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, save for life ahead, and support long-term financial wellbeing.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
What Will You Be Doing?
1. Engaging, understanding, and identifying customer needs through asking great questions and listening.
2. Acting as the first point of contact for customers in branch with enthusiasm.
3. Conducting ‘My Review’ customer appointments face to face, virtually, or by telephone.
4. Proactively contacting our customers over the phone to discuss their needs.
5. Educating each customer on a range of products and services.
6. Using internal systems to maintain accurate customer records.
7. Adhering to policies, standards, controls, and limits of authority applicable to your role.
What Do We Need From You?
1. Previous experience of interacting with customers.
2. Experience may be in retail, food & beverage, guest services, or the health/care sector.
3. Enjoy meeting new people and engaging in purposeful conversation.
4. Ability to work well alongside others, with a ‘one-team’ mindset.
5. Ability to manage time effectively and handle a variety of different customers.
6. Desire and ability to grow, adapt, and change with business needs.
7. Effective communication skills to influence different audiences.
8. Open to a broad range of activities even if outside of standard expectations.
What Is In It For You?
The role is permanent, working 36 hours per week (Monday to Saturday). The salary is up to £25,000 per annum, depending on experience, plus benefits.
We offer a range of benefits, including:
1. Annual discretionary bonus scheme.
2. 25 days standard annual leave + bank holidays.
3. Holiday trading scheme.
4. Generous employer matched pension contributions.
5. Access to a benefits portal including Employee Assistance Programme.
6. Paid volunteering days.
7. Colleague mortgage and savings accounts.
8. Commitment to training and development.
9. Private medical insurance.
10. Salary Sacrifice Scheme for hybrid/electric car.
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