Job Description
Clinical Services Manager
Glasgow
The Clinical Services Manager is a pivotal leadership role responsible for ensuring the delivery of high-quality clinical care, seamless patient experiences, and operational excellence. This role encompasses team management, patient engagement, clinical policy adherence, and collaboration with senior leadership to drive organizational success.
Requirements
Education & Experience:
* Bachelor’s degree required, master’s degree preferred. Backgrounds in Nursing or Pharmacy are highly desirable.
* 3–5 years of management experience in a healthcare patient service setting required; experience in high-volume call centres preferred.
* Experience in mental health and neurodiversity settings is valuable.
* Licensed to prescribe controlled drugs is a plus.
Technical Proficiency:
* Proficient in Microsoft Office Suite (Outlook, Excel, Word); experience with CRM systems and electronic medical records preferred.
* Familiarity with web applications, billing systems, and patient portals is advantageous.
Skills & Competencies:
* Demonstratable clinical skills and experience in a clinical setting
* Problem solving, analytical and organisational skills are a must.
* Strong leadership and team management skills with a collaborative, people-focused approach.
* Exceptional organizational, multitasking, and problem-solving abilities.
* Demonstrated ability to anticipate business issues and align with long-term organizational goals.
* Outstanding written and verbal communication skills, with a customer-focused mindset.
* Commitment to delivering exceptional clinical care and achieving key performance indicators (KPIs).
For further information contact Sarah Gracie either by email at or call on 07999 421314