Job Description
Our client specializes in the installation and maintenance of security equipment and works nationally with their clients. Due to growth, they require another planning coordinator to join their team. The role will involve:
1. Booking planned works 6 months in advance
2. Handling ad hoc maintenance, repair, and installation visits
3. Route planning and booking hotel accommodation
4. Logging customer orders onto CRM
5. Handling customer queries/requests
6. Responding to inbound and making outbound calls
7. Scheduling reactive and planned works to meet customer SLA’s
8. Checking engineer reports and processing them for customers
9. Raising invoices after engineer site visits
Requirements:
1. Excellent customer service skills
2. Ability to build relationships with clients and engineers
3. 2 years planning and scheduling experience is desirable
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