Salary - £36,944 - £42,244 (plus a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 month qualifying period)
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - 11th February 2025 at 23:55
Reference - ID 558
Employment Type - Permanent
Overview
We currently have an exciting opportunity for a Service Designer to become a vital member of our Service Design team. Here you’ll collaborate with multidisciplinary teams in an agile environment, confidently crafting designs grounded in both user needs and organisational outcomes. We value individuals who understand how services can effectively meet user needs. In this role, you will be trusted to make sound decisions, collaborate with experts across various fields, and contribute to impactful design concepts and documentation.
A Service Designer is a confident and competent designer who can develop design based on evidence of user needs and organisational outcomes. A relevant degree and experience in a role titled ‘service designer’ is not a requirement. What’s important is understanding how a service works to meet people’s needs.
DDaT Pay Supplement
This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development system, currently BCS Role Mode plus.
Main Duties
• Collaborate within agile teams, employing an iterative and flexible approach to facilitate rapid service design delivery.
• Embrace feedback and adapt designs through reflection and responsiveness.
• Create and maintain thorough design documentation throughout the project lifecycle.
• Interpret and understand the needs of both technical and non-technical stakeholders.
• Manage and effectively communicate stakeholder expectations throughout the design process.
• Actively network and collaborate with team members to enhance service design.
• Foster connections that contribute to improved service design outcomes.
• Ensure feedback is effective and contributes to lasting improvements in the service.
• Use initiative to identify and resolve issues within team dynamics.
• Design services that meet user needs, prioritising inclusivity for diverse user groups.
• Document and iterate on designs based on evidence and user feedback.
• Contribute to the development of best practice guidelines in service design.
• Facilitate resolution of disputes by considering all perspectives from peers and stakeholders.
• Communicate design decisions and associated risks clearly, based on evidence.
• Approach prototyping collaboratively, leveraging a variety of methods to ensure effective testing.
• Champion user research that prioritises the needs of all users, including those facing digital barriers.
• Identify and manage project constraints, while critically evaluating their validity and ensuring they align with established standards.
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.