Summary
Become a fully qualified Travel consultant for a local Independent Travel Agent. Working in a customer service facing role, selling products and services, using communication skills and working as part of a team.
Annual wage
£12,313.60 a year
Training course
Travel consultant (level 3)
Hours
Monday - Friday, 09:30 - 17:00 and Saturday, 09:30 - 16:00. You will have a day off each week.
37 hours a week
Possible start date
Saturday 1 March
Duration
1 year 2 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Your main role will be assisting other members of staff as required and to learn about all aspects of the retail travel industry duties will include:
* Meeting and greeting our customers
* Delivering outstanding customer service
* Marketing including social media and window displays
* Dealing with incoming and outgoing administration
* Updating customer files
* Matching customer needs and advising customer on their holiday arrangements
* Selling travel and related products to customers to enhance your customer experience
Where you’ll work
24 DEANSGATE
BLACKPOOL
FY1 1BN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ROCHDALE TRAINING ASSOCIATION LIMITED
Your training course
Travel consultant (level 3)
Equal to A level
Course contents
* Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
* Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
* Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
* Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
* Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
* Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
* Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
* Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
* Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
* Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
* Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
* Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
* Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
Travel Consultant Level 3 Apprenticeship Standard:
The Apprenticeship programme will consist of:
* A fully embedded induction programme delivered by the employer and training provider
* Allocation of a training provider coach/tutor who will visit you in the workplace on a regular basis
* Off-the-job education, training and on-line learning provided by the provider at one of our training centres or at employer’s premises
* On the job training delivered by the employer
* Quarterly formal progress review meetings with the providers coach/tutor and employer
More training information
The Apprenticeship structure:
The Apprenticeship Standard has two parts:
The Learning Journey:
This incorporates the skills, knowledge and behaviours that are essential to the role, employer and industry. It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and where necessary any additional support to the apprentice. Specific technical knowledge and skills training is provided by the employer.
During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment.
The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge and behaviours to be able to complete their end-point assessment.
The End-Point Assessment:
This takes place at the end of the programme and consists of the following:
* Professional Discussion
* Multiple choice knowledge test
* My Journey - Showcase
Functional Skills:
* This part of the programme provides those apprentices who have not achieved GCSEs or equivalent in English and maths the opportunity to gain a qualification in English and mathematics.
* Those candidates that have achieved GCSEs or equivalent in these subjects may be exempt from taking functional skills.
Requirements
Desirable qualifications
GCSE in:
* Maths and English (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Team working
* Initiative
* Patience
* Motivated
* Friendly
* Enthusiastic