Are you based in Kent and looking for local opportunities? Do you have experience in the Travel Industry? If so, we have an exciting opportunity for a Reservation Executive to join a lovely / independent travel company (on an initial 12-month contract).
Working in a small, dynamic, team you will be required to take on the role of a travel concierge, listening to customers and using your personal and professional travel experience to advise and recommend suitable travel arrangements to meet their preferable requirements. You will be responsible for assisting with the preparation, organisation, and booking of the holidays. You will be expected to contribute to the overall success of the business by delivering sales and providing a high level of customer service.
The role:
Generate bookings to enable the Worldwide business to achieve its sales, revenue and margin targets.
Develop a full understanding of the Worldwide product, to be able to confidently advise and recommend customers of their holiday choices.
Provide an exceptional end-to-end service experience to customers, remaining as the key point of contact from initial enquiry, booking and payment, to making the necessary travel, hotel and transfer arrangements for their holiday, including pre & post departure travel plans.
Ensure all bookings and customer details are accurately recorded in the TMS reservation system and that the appropriate booking documentation is sent to the customers in a timely manner.
Resp...