ICT End User Services EngineerGrade 6, £32,654 to £37,035 per annum pro rata 37 hours per week, permanent, participation in an out of hours on call rota as requiredBased at Melton Borough Council with regular travel between sites of the extended Leicestershire ICT Partnership (LICTP)
Do you want to play a pivotal role in enabling two District and Borough Councils achieve their digital transformation ambitions?
We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.
You will work with internal customers, suppliers and colleagues to deliver the highest quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation.
You will focus on delivering great customer service and excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition.
The End User Services Engineer works exclusively with all technologies and devices that our customers use. You will need to be able to confidently support the following technologies:
1. Desktop - Windows 10 & 11, Microsoft365, Teams, Citrix XenApp/XenDesktop
2. Mobile - Android and Apple through our MDM (Intune)
3. Microsoft Services - Exchange, SQL, SCCM/Microsoft Endpoint Configuration Manager (MECM), WSUS
4. Active Directory and Windows administration tools
5. Virtualisation techn...