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Maintenance Service Manager (6 Month FTC), Luton
Client:
The Housing Network
Location:
Luton, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
da5935ef06b5
Job Views:
3
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Job Overview:
The role is to operationally lead and organise the Luton based Maintenance Admin Team and to ensure the field-based functions and operations are effectively managed and to a high standard.
Responsibilities & Duties:
Reporting to the Head of Maintenance, the role requires leadership responsibility and organisational oversight of the Maintenance Admin Team and the proactive development and mentoring of the Senior Maintenance Co-Ordinator.
Duties include:
* Oversee the day-to-day operations of the Maintenance Admin Team.
* Carry out 1-2-1's and other HR related tasks.
* Oversee the onboarding and induction of new staff.
* Develop and lead the organisational function of the Maintenance Admin Team.
* Act as a point of referral for external issues/complaints received by the Maintenance Admin Team.
* Be a role model within the business and champion the core values of our corporate purpose and culture.
* Work alongside the field-based management team to achieve united tasks/goals/KPIs.
* Support the wider THN team to achieve united tasks/goals/KPIs.
* Act as a change agent, promoting a culture of continuous improvement.
Key Functions within Maintenance Admin Team:
* Oversee the efficient management of maintenance and cleaning in all properties.
* Proactively update and evolve the Maintenance Admin Team's processes and procedures.
* Provide daily/weekly detailed reports to the Head of Maintenance on voids, reactive repairs, performance, KPIs, and ongoing projects.
* Organise the working functions of the Maintenance Admin Team to enhance team performance.
* Support the Delivery Team in returning keys to managing agents/landlords.
* Oversee the organisation of communal area refurbishment projects.
Key Stakeholders:
Internal:
* Maintenance Department
* Landlord Partnerships Department
* Delivery Department
External:
* Landlords and Letting Agents
* Local Authorities
Personal Characteristics:
Skills:
* Strong organisational skills within an admin team.
* Ability to lead a team.
* Commercial awareness; recognising financial and operational limitations.
* Ability to mentor others.
* Extremely well organised.
* Able to work well under pressure.
* Good at multi-tasking.
* Ability to prioritize.
* Able to work independently and as part of a team.
Knowledge:
* Experience in leading and organising an admin team is essential.
* Knowledge of maintenance is preferable but not essential.
Behaviour:
* A leader by example, demonstrating both organisational and leadership skills with a keen eye for detail and quality.
* Methodical approach to ensure accuracy and comprehensiveness.
* Keen to support colleagues and ensure cohesive business objectives.
* Resilient and able to deal with complex and challenging situations.
* Committed to a strong compliance culture.
* Able to work without direction.
* Adaptable and willing to help out when needed.
* Keen to lead by example.
We expect you to at all times:
* Act with integrity.
* Act with due skill, care, and diligence.
* Act with professionalism.
* Be open and cooperative with colleagues.
* Act with compassion towards colleagues and those we support in accommodation.
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