Job summary We are looking to recruit a Practice Receptionist to join our existing Admin Team. This is a fantastic opportunity for you to join us in a new modern built GP training and teaching practice. Support to develop your experience and opportunity for additional training will be provided. Full time/part time/job share will be considered. Salary will be dependent on experience and qualification. Main duties of the job Provide general assistance to the practice team and project a positive and friendly image Recieve, assist and direct patients in accessing the appropriate services Assist Patients on the phone, electronically and in person Help to maintain the safety and comfort of Patients Keep Patient records accurate and up to date Basic literacy and numeracy skills Basic computer experience Be able to work in a very busy environment Being flexable with working hours Demonstrate motivation, reliability and commitment to team working and the development of others Flexible, reliable and responsive to change Willingness to undergo education/training for both practice and service needs Good interpersonal skills About us With us recently moving into a new GP built modern building, we would like you to join our existing Practice team and help with the care towards our patients. As a GP training and teaching practice we won't shy away from supporting you to want to increase your knowledge and skills. Date posted 25 February 2025 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 1 years Working pattern Full-time, Part-time Reference number A4284-25-0000 Job locations 243 Wheeler Street Birmingham West Midlands B19 2ET Job description Job responsibilities Welcome patients and visitors to the practice Assist patients on the phone, electronically and in person Help maintain the safety and comfort of patients Maintain records of appointments and other administrative duties Keep patients records accurate and up to date Maintain skills and undertake such training and development To have a thorough knowledge of all Practice procedures Communicate effectively with other team members Communicate effectively with patients and carers, recognising their needs for alternative methods of communication To work accordance to Practice policies Job description Job responsibilities Welcome patients and visitors to the practice Assist patients on the phone, electronically and in person Help maintain the safety and comfort of patients Maintain records of appointments and other administrative duties Keep patients records accurate and up to date Maintain skills and undertake such training and development To have a thorough knowledge of all Practice procedures Communicate effectively with other team members Communicate effectively with patients and carers, recognising their needs for alternative methods of communication To work accordance to Practice policies Person Specification Qualifications Essential A good standard of General Education including English and maths, good understanding of Information Technology, use of excel, word and office applications, English language- both spoken and written, maintaining accurate records and database, good communication skills, on the phone and in writing, a flexible approach and an ability to demonstrate empathy, work as a team, customer/client/Patient facing roles prioritisation of tasks, working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations Desirable Relevant experience within a GP practice Holding, or desire to work towards, a recognised qualification for example NVQ or AMSPAR Understanding the role of the CQC Person Specification Qualifications Essential A good standard of General Education including English and maths, good understanding of Information Technology, use of excel, word and office applications, English language- both spoken and written, maintaining accurate records and database, good communication skills, on the phone and in writing, a flexible approach and an ability to demonstrate empathy, work as a team, customer/client/Patient facing roles prioritisation of tasks, working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations Desirable Relevant experience within a GP practice Holding, or desire to work towards, a recognised qualification for example NVQ or AMSPAR Understanding the role of the CQC Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Raydocs, Newtown Medical Centre Address 243 Wheeler Street Birmingham West Midlands B19 2ET Employer's website https://www.newtownhealthcentre.co.uk/ (Opens in a new tab)