Job summary
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE FOR EVERY PATIENT
Are you an experienced clinical administrator looking for a new opportunity? Do you have an eye for details and have a good understanding of medical terminology? Do you have excellent customer service and effective communication skills? If yes, then this is the role for you.
As our senior clinical administrator, you will work effectively as a multi professional team member within a fast-paced environment offering patients a range of diagnostic imaging procedures. Your main responsibilities will include the processing of completed examination reports for referring clinicians, covering all different areas such as MRI, ultrasound, echo and X-ray. Attention to detail and the fast and accurate processing of urgent reports is vital. You may also be required to cover the reception desk occasionally, appointment scheduling, and data entry.
Main duties of the job
As our senior clinical administrator, you will also:
1. Process and forward reports from completed diagnostic examinations to the referring clinicians. You will have the ability to verify reports, recognise urgent diagnostics reports and escalate appropriately.
2. Process all patient and customer queries and forward general messages to the appropriate personnel within the department. You will be able to use your initiative and judgement in difficult or complex situations.
3. Be able to adapt to change in a fast paced often changing environment and work to tight and pressured deadlines.
4. To assist the team in achieving the optimal outcome for patient care.
5. Performs other clerical duties as directed by the Administration Lead either generally or in instances where cover is required during the absence of other team members.
6. Chaperoning during patient appointments.
About us
You will have excellent communication and interpersonal skills, the ability to stay calm in difficult circumstances as well as:
7. Previous administration experience in a similar setting
8. Experience of working in a customer care environment
9. Professional telephone Manner
10. Able to prioritise and complete tasks in a timely manner
11. Able to work under pressure
12. Good understanding of medical terminology
13. Excellent organisation and time management skills
14. Sound knowledge and understanding of IT and software packages (Word/Excel)
Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload.
What you can expect in return;
15. A basic salary of up to £25,000 per annum based on experience
16. An extensive range of wellbeing and lifestyle benefits
17. Working within a friendly and supportive team
18. 25 days holiday increasing with service up to a maximum of 28 days plus bank holidays
19. The support you need to grow in your role and continue your professional development
If you have any questions, contact Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Applicants must have the right to work in the UK. Job description
Job responsibilities
For more information, please request a copy of the full job description from
Person Specification
Qualifications
Essential
20. Excellent communication and interpersonal skills
21. Ability to stay calm in difficult circumstances
22. Previous administration experience in a similar setting
23. Experience of working in a customer care environment
24. Professional telephone Manner
25. Able to prioritise and complete tasks in a timely manner
26. Able to work under pressure
27. Good understanding of medical terminology
28. Excellent organisation and time management skills
29. Sound knowledge and understanding of IT and software packages (Word/Excel)
30. Flexible
31. Ability to use your initiative, follow instructions and prioritise a busy workload