HUMAN RESOURCES RESPONSIBILITIES Support the departments full process of recruitment and selection of staff where appropriate Act independently within Human Resources guidelines, ensuring all areas are compliant (Attendance Management Policy, Disciplinary and Grievance). Supporting clinical and administration staff in delivering first line with Human Resources Responsible for ensuring that all areas of administration are compliant with Human Resource Key Performance Indicators, including Annual and Interim Appraisals with set objectives and development plans and Bi-Annual Mandatory Training. Manage performance and behavioural issues accordingly when escalated by service leads, ensuring there is effective monitoring and full documentation available. Adhere and promote Trust policies, procedures and guidelines and maintain the Professional Code of Conduct. Manage and support in delivering KPIs. Be responsible for own actions and that of other administration staff, using own initiative and using discretion within difficult situations. To ensure all HR policies are communicated widely and implemented. TEACHING & TRAINING RESPONSBILITIES Have a full knowledge of patient access and operational performance and software programmes and their application to improve service efficiency and effectiveness. To manage the process and availability of training for all staff included throughout clinical and administration teams, including systems training, mandatory training etc. Support and monitor that all new staff are compliant with Trust Local Induction programme for each new employee and necessary documentation completed. Develop, implement and maintain a local training package for all levels of staff who wish to develop within administration and clinical teams with support of Learning and Education. Recognise the effective utilisation of all appropriate development resources and opportunities available. Support the management of the 18 week pathway within specialties. Attending clinics where necessary to raise awareness with colleagues, clinical staff ensuring correct pathways attached to ensure 18 week target to be achieved and maintained throughout to Admission. Ensuring compliance in relation to policies i.e. inter provider transfer documentation, choose and book administration and patient choice bookings. Training staff where necessary. Manage and support areas for change within the clinical and administration teams which will lead to improvements in quality and efficiency within specialties. Recognise and accept responsibility for own personal development. Understanding of all Trust IT systems to ensure a delivery of an effective service Take the department lead for any health & safety matters of staff, patients and visitors ensuring a systematic review is undertaken. Undertake training as part of the Trust Mentoring Programme to support and facilitate staff development. LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES Ensure that an effective communication network exists within the department and that all staff are aware of corporate and directorate aims and objectives and their contribution in achieving these. Attending Trust monthly Team Brief sessions and ensure that information is cascaded appropriately throughout teams. Carrying out weekly 121 meetings with clinical and administration service leads and managing concerns / issues. Ensure management of staff is consistent with Trusts HR Policies to the achievement of equality, equity and optimum performance. Ensure that colleagues are treated fairly. Behave in a non-discriminatory way and challenge the discriminatory behaviour of others. Be supportive of colleagues or service users who wish to raise issues about discriminatory practice or experience. Work within the Code of Conduct for NHS Managers Continuously review the managerial and organisational effectiveness of the department and develop operational plans for implementing the changes where necessary. Ensure departments are compliant with governance framework managing risk and incidents appropriately within their areas, ensuring all health and safety aspects have been covered. Provide training and guidance to Administration Service Co-ordinators. FINANCIAL RESPONSIBILITY Contribute to the achievement of the Trusts business and strategic goals Responsibility for supporting and managing, maintaining and delivering the service budget within financial constraints. Looking at areas that can deliver a CIP across specialities. Identify forecasts, trends and predictions within services providing reports for Directorate Managers or Deputy Directorate Managers when required. Manage service changes that impact and which have financial implications. Support manpower planning within annual budget setting directly with Division Management Accountant. Manage and authorise all stationery requests for all areas within remit. Ensure all delegated budgets adhere to Trust standing financial instructions and standing orders. That activity is delivered in the most cost effective and efficient way, to minimise the need for premium rate work and thereby manage cost down. RESEARCH & AUDIT Support department and service quality assurance measures to validate the quality of outputs and undertake audits as required to ensure key performance indicators are achieved accordingly. Develop and implement research programme and survey with Learning and Education in order to assess staff requirements for development and training needs. Liaise with other internal departments to ensure best practice is delivered.