OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join theClose Brothers Asset Financeteam where you will provide an effective service to our customers. Understanding their needs and requirements, along withprocessing and managingfinance applications and agreements throughout the full ideal team member will have previous experience handling financial applications and present excellent interpersonalskills with both internal and external customers. RESPONSIBILITIES Work closely with customers and the Sales team to ensure a smooth onboarding and agreement set up processes,focussing on providing an efficient andeffective service to customers. Checkand collate customerdocumentation and associated paperwork intimely manner to ensure customer needs are met and that we are in full compliance with current legislation and credit approvals. Process deposits and initial payments on ALFA system Preparing accurate payments to suppliers, brokers and customers. Issue welcome packs to all customers within agreed timescales and include relevant documents Support the sales team by speaking to Customers and internal stakeholders to progress with new business transactions. Assisting with customer calls, which may include a phone divert when sales are unavailable or on annual leave. Receive enquiries by email ortelephone, addressing these in effectively and in a timely manner Address customer complaints in accordance with policy and respond both promptly and accurately to general sales requests or queries. WE WOULD LOVE TO HEAR FROM YOU IF YOU: Have the ability to work independently as well as part of a team. Have proven experience of working proactively and taking initiative Are numerate with analytical ability Have excellent communication skills both written and verbal, ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments Possess strong interpersonal skills, quick to develop and maintain relationship both internally and externally Are experienced inproviding excellent Customer support IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE: Previous experience with Asset Finance Great understanding of asset finance products Knowledge of SME regulation Previous experience with Asset Finance We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers:https://www.closebrothers.com/life-close-brothers To find out more about our benefits: To find out more about our commitment to creating an inclusive environment:Our Responsibility - Diversity and inclusion Close Brothers Group LI-CBCF LI-TW1 LI-Onsite