Job Description
Title: Technical Support Specialist (Full-time, Hybrid)
Reports to: Commercial Development & Support Manager
Location: Home-based with some travel to Burton office and within UK/Europe
Salary: £26,000 basic, Company bonus of £1,100, plus car allowance of £2000
Benefits: Pension contribution, private healthcare, income protection, Death in service and contribution to home internet and mobile phone
Job Summary:
As a Technical Support Specialist, you will be vital in providing comprehensive support, guidance, and a seamless onboarding experience for our clients. If you have strong communication, technical, and problem-solving skills with a customer-focused approach, we encourage you to apply.
We are looking for a detail-oriented, tech-savvy individual for this role. You will deliver excellent customer support, assisting clients with their digital needs and onboarding them onto our digital platforms. You will also support trade shows, perform field visits, and assist the sales team with face-to-face customer onboarding of Task Manager and Date Code Genie systems.
Job Responsibilities:
DCG Support:
1. Work with the DCG Support Specialist to investigate and resolve complex technical issues from escalation.
2. Provide backup support for the DC...