Please see the attached job description and person specificationfor more information about this role and working at North EastLondon NHS Foundation Trust. We encourage you to referclosely to this when completing your application.We welcome your application even if you do not meet all thecriteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage. Key Responsibilities: Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Ensure that complex calls from anxious and distressed clients are passed to appropriate person to be responded to effectively and appropriately, or escalated to senior staff member if appropriate Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits. Manage and maintain an efficient administrative system on behalf of others. Draft general correspondence on behalf of own service. Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports). Work without supervision and ensure urgent situations are addressed swiftly. Ensure workload is managed and prioritised appropriately. Arrange and take minutes or notes at meetings that are intended for internal review only. Type medical or other reports as required Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info Cover other teams/services, where necessary, which may require working on other sites. Use of AI Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.