Job Title: Customer Service Team Leader
Location: Chester
Salary: £29,000 - £31,000 per annum
Job Type: Full time, Permanent
The hours of work are: Monday-Friday 8:30am-4:30pm
Are you interested in a career with WSA?
Due to continued growth at our Chester office, we have an exciting opportunity of Customer Service Team Leader within our Customer Experience team.
WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful! We are active in over 125 markets and employ in excess of 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues in excess of 2 billion EUR.
Key Responsibilities:
The successful candidate will:
Be the first point of contact for B2B customers
Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
Accurately enter and maintain data in the CRM system
Understand and confidently discuss product portfolios across multiple brands with B2B customers
Work towards set KPI's and Targets
Effectively handle complaints in line with regulatory requirements
Provide trouble shooting solutions to support customer queries
Assist and train customers on sp...