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Area Service Manager (Production Service), London
Client:
Canon
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
04369bdbf599
Job Views:
32
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
You will have the opportunity to manage all service delivery and operational performance of a specific geographical district with the support of a team of direct reports. You will need to maximize and develop their skills. If you enjoy working in a fast-paced environment and have the skills to quickly and efficiently produce business reports, then this is a great opportunity to develop your career.
Using your leadership skills, you will ensure that the overall performance of the team works towards exceeding customer satisfaction while improving service revenue. Working to a defined project plan, you will create and follow up on yearly team plans to ensure that key performance indicators are achieved. You will seek out process improvement opportunities to enhance efficiencies and analyze reports to track progress. Your customer service skills and those of your team will be well defined as you monitor and develop improved customer and employee satisfaction.
Resource management, including car-stock inventory, is under your remit where you will ensure that stock availability of the right quality and quantity of resources supports business demands. Working across a number of internal business support functions, you will collaborate to solve business and customer issues. Your strong relationship skills will be utilized when visiting customers and prospective customers to resolve service business issues and explore new business opportunities. You will liaise with sales and marketing colleagues to maximize business opportunities.
Ensuring that your team performs well, you will effectively manage, lead, motivate, control, and develop the staff within the unit by maximizing the development of their skills through monitoring training plans and counseling for employees. You will also participate periodically in central project teams tackling more complex and strategic business issues. Self-development is important at Canon, and you will be encouraged to take further training to develop your skills necessary to succeed in this role.
What we give:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
At Canon, we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally. Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make a positive social contribution.
What we ask:
1. Good knowledge of service operations, marketing, and sales.
2. Excellent communication skills, both written and verbal.
3. Experience as a field service engineer is beneficial, as well as managerial experience in leading operational teams.
4. A thorough knowledge of working in an operational product and service environment.
You will need:
1. UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
2. Employee discount – Up to 38% off products from our Canon store.
3. Other benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans, and charity volunteer days.
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Created on 24/03/2025 by TN United Kingdom
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