Overview
The Contract Assurance Coordinator role is essential to the effective management and delivery of our Facilities Management (FM) services. This position ensures all commercial, financial, and administrative activities comply with contractual commitments and organisational standards. As a crucial member of a small, dynamic team, the Contract Support professional will manage multiple workstreams within a flagship contract and build strong relationships with internal and external stakeholders.
Responsibilities
1. Commercial and Financial Management:
Lead and manage all commercial and financial activities, ensuring alignment with both contractual obligations and company standards. Oversee financial processes, monitor account performance, and implement necessary actions.
2. Compliance and Safety:
Ensure compliance with health and safety regulations and best practices. Conduct regular reviews and enforce corrective measures to maintain high standards.
3. Task Management and Coordination:
Manage call handling processes, monitor task completion, and optimize workflow management. Collaborate across teams to prioritise and execute tasks efficiently.
4. Reporting and Data Analysis:
Provide comprehensive management and client reports, both regularly and as needed. Use data-driven insights to improve contract performance.
5. Process Improvement:
Continuously evaluate and improve processes to enhance efficiency and effectiveness within the department. Implement changes to meet evolving business needs and exceed client expectations.
6. Stakeholder Management:
Serve as the primary liaison for internal and external stakeholders. Maintain strong, transparent communication to ensure smooth contract execution.
7. Supply Chain Management:
Oversee supply chain operations, proactively addressing challenges and driving performance improvements.
Qualifications
You’ll be a confident, self-motivated, empathetic individual with strong communication skills. You’ll be detail conscious with a strong focus on achieving a high level of customer service. You’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
This is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required.
For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!
In return for your hard work we would offer you:
1. Salary: Up to £27,846 per annum, depending on experience
2. Up to 4% discretionary bonus scheme, subject to achievement of targets
3. 25 days annual leave + Bank Holidays
4. Generous contributory pension scheme of matched contributions between 5% and 6%
5. Life Assurance
6. Learning & Development opportunities
7. Funded Training Sponsorship Scheme
8. Cycle to Work Scheme
9. Healthshield Scheme
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.
To be considered for this position please submit your application via the 'apply' button.
Requisition ID
2024-6075
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