Location
Basingstoke, GB
Department Name
EM Regional Southern (168010) G5
About Network Rail
Join Our Team at Network Rail! Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others. We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
About our people and the recruitment process
We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help. We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
Network Rail Training is committed to creating an environment where every individual can succeed and is encouraged to reach their full potential. We deliver a wide range of learning solutions designed to enable continuous improvement of safety and business performance across the business.
We offer excellent benefits, including:
* Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
* Pension schemes.
* 75% subsidy on rail and underground season tickets.
* Up to 75% off leisure travel for you and your family (subject to terms and conditions).
* Interest-free travel loan for train and car park season tickets.
* Discounts at stations with your Network Rail pass.
* Volunteer leave to make a positive impact.
* Healthcare Scheme, GymPass discounts, Cycle to work plus more.
* Generous maternity and adoption leave to support our employees during significant life moments.
About The Role
As a training centre administrator, you will be the first point of contact for our delegates and any visitors to our centre in Basingstoke, addressing enquiries and resolving issues promptly to ensure a positive training experience. You will be responsible for ensuring the smooth and efficient operation of our training facilities.
Ideal candidates will be confident and comfortable with a customer-facing role, including the ability to converse clearly and unambiguously key safety messages. They should possess strong organisational and communication skills and have an eye for detail. An ability to multitask in a dynamic, fast-paced environment is essential as is strong IT skills in Microsoft Office.
* Meet & greet all visitors to the training centre and provide a customer-focused experience that supports the effective running of our training centres and any satellite facilities.
* Support the safe running of the training centre and other training venues by conducting checks or inspections as directed by the Training Delivery Manager.
* Management of all transactional financial activity, assurance procedures and period reporting associated in support of the Cost Centre Manager.
* Undertake the setting up of training rooms for forthcoming training courses and meetings.
* Provide support to external training providers and visitors.
* Prepare and arrange training packs for long term storage to comply with record retention periods.
* Provide general administrative support to the onsite training team.
* Provide a consistent telephone presence on behalf of the team delivering excellent customer service levels.
The ideal candidate:
* Strong customer service approach.
* High level of accuracy and attention to detail.
* Strong written and verbal communication skills.
* Strong time management, organisation and prioritisation skills.
* Resilient, adaptable and flexible.
* IT literate, strong Excel, Word and PowerPoint knowledge.
* Experience of working in a fast-moving environment.
What could set you apart?
* Railway background.
* Knowledge of the Competence Management System.
* Driving License.
How To Apply
Please see the job description attached for more information.
Salary: Band 6 Circa £25,000.00
Closing date: 17/03/2025 - Late applications will not be accepted.
Click apply now to apply.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here.
All offers of employment are conditional upon satisfactory completion of pre-employment checks.
#J-18808-Ljbffr