Remote, UK & Europe
£35k-£45k
Together helps ambitious B2B tech companies stand out, scale faster, and achieve the ideal balance of credibility and excitement by connecting three key pillars: branding, website and product.
Because we’re rather good at what we do, we’re getting an increasing number of calls from interesting clients who want us to be their long-term partner.
That’s where you come in.
We’re looking for what we’re calling a Senior Client Services Manager to join our team. Someone motivated and versatile who can make our clients happy and help us grow.
Someone like you, perhaps?
The role:
* You’ll be their person on the inside. You’ll be our clients’ key point of contact with our teams, making sure we meet their needs and exceed their expectations.
* You’ll roll out the red carpet. You handle onboarding of new clients, and new client setup, including initial meetings, setting up collaboration tools, preparing contracts and work orders, and invoice scheduling.
* You’ll grow the business. You’ll identify opportunities to expand our relationships with clients, introducing new services, solutions, or ideas that align with their needs and drive mutual success.
* You’ll think ahead. You proactively identify and address any concerns or issues our clients may have, striving to build successful long-term relationships.
* You’ll connect the dots. By understanding each client’s goals and challenges, you’ll proactively suggest initiatives that add value and strengthen partnerships.
* You’ll be a bridge and a builder. You’re the connection between our clients and teams, fostering clear communication, resolving challenges, and ensuring satisfaction all around.
* You’ll keep everyone on the same page. You keep the lines of communication between our clients and our teams open and as clear as a mountain spring, and generally make sure everyone is more or less happy.
* You’ll make the trains run on time. You dot the i’s, cross the t’s, coordinate timelines, deliverables, and budgets, ensuring we finish on time and on budget.
* You'll show the way. You’ll help to lead and mentor a team, providing guidance, support, and coaching to ensure their success.
You can do this:
* This isn’t your first rodeo. You’ve worked for a minimum of three years in client services or account management, preferably in the so-called “creative” industry.
* You’ve got a nose for business. You have a knack for spotting growth opportunities, whether it’s expanding into new services, upselling, or deepening existing partnerships.
* You talk the talk. You’re great at building rapport and establishing relationships with clients and colleagues. (In other words, you’re kind of charming.)
* You walk the walk. You’re organised. You have no problem managing multiple projects simultaneously, and prioritising tasks effectively. (In other words, you’re a doer.)
* You’re solutions-focused. You excel at identifying challenges and finding creative, efficient ways to overcome them, always putting the client first.
* You’re firm but flexible. You can meet deadlines but also adapt to changing client requirements.
* You’re not against creative types. Familiarity with design principles and an understanding of the creative process is highly desirable. (And by “highly desirable,” we mean it’s a must.)
* You know the tools of the trade. You’re proficient in project management tools and Google Suite.
Perks and recreation:
* Work remotely. Plus regular team get togethers.
* Time off. Unlimited.
* Stipends. Home office, gym, conferences.
Sound like something for you?
You know what to do.