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Operations Manager - Feed in Tariff
Application Deadline: 20 April 2025
Department: Customer Operations
Employment Type: Permanent - Full Time
Location: Chippenham, Wiltshire
Reporting To: Nina Mcdouall
Compensation: GBP 40,000 - GBP 45,000 / year
Description
We are looking for an Operations Manager to provide leadership for our FIT Scheme, a crucial function in enabling our next-generation energy services. You will be accountable for meeting Ofgem regulatory requirements, overseeing compliance, and leading the team to achieve operational efficiencies. Your leadership will be key in managing end-to-end operations across multiple teams and stakeholders, ensuring accurate payments, compliant and efficient processes, and championing continuous improvement.
As the Feed-in Tariff Operations Manager within Generator Services, you will take the lead in managing the complete generator journey, reflecting our core values.
Responsibilities:
* Operational Management: Lead FIT scheme management and administration at Good Energy, ensuring accurate and timely generator payments and reporting performance to senior leadership via KPIs.
* Regulatory Compliance: Ensure processes strictly adhere to Ofgem regulations, proactively identify improvements, and serve as the key contact for regulatory audits.
* Process Improvement: Identify and implement efficiencies to enhance FIT operations, aiming for excellent customer service, reduced errors, and streamlined administrative processes.
* Team Leadership: Manage and support FIT operations teams, conducting regular performance reviews to foster team and individual development.
* Stakeholder Engagement: Collaborate with internal and external stakeholders, including Ofgem and customers, to drive innovative solutions, system improvements, and data-informed decisions.
* Data Analysis & Reporting: Monitor performance, track KPIs, and report timely, accurate, and relevant information to senior leadership to inform decisions and drive efficiencies.
What you'll need to succeed
Essentials:
* Previous Operational Leadership and team management skills
* Strong knowledge of the Feed-in Tariff Scheme or the willingness and ability to learn this at speed.
* Ability to make decisions at pace and to identify challenges and implement effective solutions quickly.
* Excellent communication skills to interact with teams, senior leaders, and external stakeholders and understand customer needs.
* Experience in streamlining processes to improve operational efficiency.
* Ability to identify inefficiencies and implement cost-saving strategies.
* Ability to interpret and analyse operational metrics to drive decision-making.
* Highly organised, able to prioritise and have exceptional attention to detail.
* Work closely with data teams to provide high-quality, quantitative information, to inform decisions and development in a way that is easily accessible and understood.
Desirables:
* Previous energy experience within the UK energy industry.
Benefits you can rely on:
Great allowances for hybrid working:
GBP 500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
GBP 500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
GBP 500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.
15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
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