Digital Experience Manager
Your role
The Digital Experience Manager will be responsible for optimising our digital platforms, ensuring seamless, user-centric experiences across all customer touchpoints. This role demands a strong blend of UX design expertise, data-driven decision-making, and digital product management. You will work closely with cross-functional teams to enhance customer satisfaction and drive profitability, playing a pivotal role in the strategic development and execution of digital initiatives.
What you'll be doing
Key Responsibilities
Service Design & User-Centric Thinking
* Leverage UX design principles and customer feedback to drive user-centered digital experiences.
* Create and manage journey maps, identifying both happy and unhappy paths to enhance user experience.
* Conduct user research and usability testing to inform design and product decisions.
* Apply service design methodologies to improve the overall customer journey.
* Utilize segmentation and persona creation to design targeted, personalized experiences.
* Ensure consistent application of design systems and patterns across all platforms for a cohesive experience.
* Use tools like Figma to develop wireframes, prototypes, and visual designs.
Commercial & Analytical Expertise
* Analyse customer behavior and performance data using tools like Google Analytics, and recommend actionable insights to improve user satisfaction and business metrics.
* Implement tagging strategies and performance tracking across web and mobile app platforms.
* Conduct A/B testing to measure and optimize customer experiences.
* Experience with tools such as Medallia, Decibel, Hotjar, Semrush, MixPanel, Amplitude, Similar Web, and Adobe Analytics.
* Display strong business acumen with a focus on key performance indicators (KPIs) and business outcomes.
Digital Product & Project Leadership
* Lead digital experience projects from discovery to implementation, ensuring they align with business goals and user needs.
* Understand the technical aspects of digital products (e.g., web, app development) and collaborate effectively with technical teams.
* Familiarity with Agile methodologies and product development practices; define user stories and manage product backlogs.
* Demonstrate strong leadership skills to manage cross-functional teams and communicate effectively across departments.
* Possess negotiation and conflict management skills to drive projects to successful outcomes.
Required Experience
* 5 years of experience in digital experience management, UX design, or related fields.
* Proven track record of working on user-centric initiatives that positively impact customer satisfaction and business performance.
* Hands-on experience with UX/UI tools (e.g., Figma, Sketch), journey mapping, and service design.
* Strong analytical skills with proficiency in web analytics and A/B testing.
* Solid understanding of digital product development, Agile methodologies, and project management.
* Leadership experience managing cross-functional teams in a fast-paced, digital environment.
Nice to Have
* Experience with content strategy, SEO, and omnichannel marketing.
* Familiarity with CRM systems and omnichannel experiences in web and app environments.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and includes employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
#J-18808-Ljbffr