Retail Operations Implementation Co-Ordinator
Job no: 552567
Work type: Full time
Site: Redditch
Categories: Retail Operations Support
Location: Worcestershire
Salary: Up to £35,000pa plus aligned Benefits
Business Area: Halfords Support Centre
About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions.
About the role
The Retail Operations Implementation Co-Ordinator is accountable for the tools to launch, maintain and measure compliance across all proposition, process and policy changes. You'll also be the owner of the Workload and activity plan, ensuring each element has the right communications plan and supporting tools for operational readiness at launch.
Responsibilities
* Accountable for the Implementation plan that is designed to align with the operational size of change for each proposition, policy or process change across retail.
* Accountable for delivery of the annual workload and implementation plan across retail, that encompasses all strategic change, commercial propositions and priorities and is delivered within the workload budget.
* Accountable for the version control of all retail operational processes, ensuring they are delivered with accuracy and through the implementation tools available.
* Accountable for monitoring compliance and performance during the implementation / hyper care period for all operational change, giving clarity to both our field and store teams.
* Accountable for the infrastructure to support 100+ commercial and marketing launches each financial year.
* Accountable for ensuring all policy and processes support clarity for colleagues and promote a culture of safety and compliance.
* Accountable for the maintenance and delivery of the digital tools to support the selling model.
* Accountable for ensuring visibility of the implementation plan for all proposition, process and policy changes.
Experience
This person will be an operations professional, ideally with experience working across retail, either within a leadership role in stores or within a supporting role. The person will be able to evidence a strong understanding of the tools required to launch, measure and maintain implementation across a multi-site business.
#J-18808-Ljbffr