Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: nursing.careers@ouh.nhs.uk.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
Job overview
An exciting opportunity has arisen to come and work in Gynaecology, one of the busiest departments in the Trust. The successful candidate will need to be well organised, quick to learn new systems and flexible in their approach.
You will be working alongside 30+ other administrative staff in the department, across three of the hospital sites, but will take responsibility for your own workload of patients being seen by the multidisciplinary team of medics, nurses and allied health professionals.
Main duties of the job
The post holder will be expected to provide cross cover across the Gynaecology Administrative team as directed by the Team leader on a day-to-day basis according to service need.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy and Cancer waiting time targets.
Detailed job description and main responsibilities
1. Administer all new referrals received via the E referral service, ensuring all are electronically triaged by the appropriate clinical staff member and actioned as required.
2. Process and log all non-Choose and Book referrals on EPR, including registering new patients in addition to updating existing patient details.
3. Book new and follow-up outpatient and diagnostic appointments, ensuring that capacity is proactively and efficiently used.
4. Reschedule outpatient appointments as a result of patients calling the service, in line with the 18-week RTT / cancer / screening targets.
5. Actively review patient DNAs, liaising with the appropriate clinical staff and reschedule patient appointments in line with agreed local processes.
6. Provide primary administrative support to the consultants and clinicians, including booking follow up appointments, correspondence support and other administrative duties as required.
7. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
8. Maintain patient confidentiality at all times.
Person specification
Qualifications
* GCSE or equivalent in English and Maths, grades A-C
* NVQ or Apprenticeship in Customer Care or Business Administration
Experience
* Previous experience within the NHS/public sector
* In-depth understanding of Medical Terminology appropriate to specialism
* Good knowledge of patient pathways
* EPR Experience
Personal Skills
* Accurate data entry, typing and checking skills
* Pays attention to detail
* Organising, planning and prioritising skills
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria.
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